E-Referral Specialist

BrightSpring Health Services Corporation; Nashville (TN); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking an E-Referral Specialist to manage patient referrals and collaborate with healthcare teams effectively. This is a remote position requiring strong organizational and communication skills. Ideal candidates should possess a High School diploma and have 1–2 years of relevant healthcare experience. Familiarity with MS Office and EMR portals is preferred. Join us in supporting patients and families with compassionate home health services.

Qualifications

• 1–2 years of experience in a related healthcare position.
• Ability to prioritize workload and meet deadlines.
• Knowledge and experience in using various applications.

Responsibilities

• Perform required data entry accurately.
• Manage patient information and forward forms appropriately.
• Monitor assigned portals for new referrals and updates.

Skills

Communication skills

Organizational skills

Problem-solving skills

Interpersonal skills

Education

High School Diploma

Associate's degree

Tools

MS Office Suite

EMR portals

ZipTools

Job description

E-Referral Specialist

Work Location: Remote
Schedule: Weekends – Saturday & Sunday 8:00 AM – 5:00 PM

Overview

Under the general administrative direction of the reporting manager, the E-Referral Specialist will receive and respond to community, physician, patient, and family requests for home health. The role includes recording and processing referral information, documenting details in the patient information database, scheduling registration and admission visits, preparing all required paperwork for admission, and acting as a liaison among patients, families, referral sources, physicians, and admission staff. The specialist will also assist in distributing admission information and reporting to primary teams and physicians.

Responsibilities

• Perform required data entry accurately at the times specified by the department.
• Patient information and forms are managed and forwarded to the appropriate department per procedure.
• Monitor all assigned portals for new referrals, messages, bookings, and updates.
• Collaborate with the intake department and local branches to ensure communication of all booked referrals, referral source messages, and updated documents, minimizing delays in patient care.

Qualifications

• Associate's degree preferred; High School Diploma required.
• 1–2 years of experience in a related healthcare position.
• Proficient in MS Office Suite (Word, Teams, Excel, Outlook).
• Previous EMR portal experience preferred.
• Consistently demonstrates initiative, planning, and organizational skills.
• Uses knowledge and experience to make logical decisions and solve problems.
• Maintains professional relationships with peers, sales, operations, and intake teams.
• Competence in using multiple applications such as ZipTools, Teams, Outlook, all portals, HCHB, and insurance verification sites.
• Excellent interpersonal communication, presentation, sales, organization, and problem‑solving skills.
• Ability to prioritize workload and meet deadlines.
• Ability to travel within assigned territory and to sales meetings as required; may need to travel to other agencies or training locations periodically.

About Our Line of Business

Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, supporting patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community‑focused, caring organization. We empower patients to live with dignity, find fulfillment, and celebrate life well‑lived. For more information, please visit www.adorationhealth.com.