E Recycling IT Technician - Hampton

Goodwill of Central and Coastal Virginia in; Hampton (VA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Goodwill of Central and Coastal Virginia is seeking an IT Technician for the Hampton, VA area to install, maintain, and troubleshoot computer hardware, software, and peripherals. The role emphasizes customer service and efficient handling of donated electronics within a finance program.

The candidate should have a High School Diploma or GED, IT support experience, and ideally an A+ certification. Background checks are required, and familiarity with Microsoft Office is expected.

Qualificações

• High School Diploma or GED preferred.
• Experience in IT support and hardware installation.
• A+ Certification preferred.
• Must pass criminal background and sex offender checks.
• Proficiency with Word, Excel and Outlook.

Responsabilidades

• Install, maintain, troubleshoot and upgrade computer hardware and software.
• Assemble and configure computers, monitors and peripherals.
• Provide excellent customer service.
• Assist with planning and acquisition of new hardware and software.

Conhecimentos

Troubleshooting hardware

Hardware installation

Software installation

Customer service

Formação académica

High School Diploma or GED

A+ Certification, preferred

Ferramentas

Microsoft Office (Word, Excel, Outlook)

Descrição da oferta de emprego

Goodwill of Central and Coastal Virginia

E Recycling IT Technician - Hampton (Finance)

Position Summary

Under supervision of the District Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, and peripheral equipment. Associate performs general technical support functions, including assembly, configuration and maintenance of the electronics that are acquired by the program.

Essential Duties

Other duties within the scope of this position may be assigned.

1. Ensures that all donated electronics are processed in an efficient manner.
2. Installs, operating systems and software.
3. Assembles and configures computers, monitors, and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations.
4. Accurately conducts sales transactions and maintain cash and credit card control by following proper procedures regarding voids, refunds, checks, credit cards, etc.
5. Provides excellent customer service.
6. Troubleshoots problems with computer systems, including troubleshooting hardware and software, and peripheral equipment problems; makes repairs and corrections where required.
7. Performs electronic data destruction (wipe hard drive).
8. Acts as a technical resource with regard to problems with equipment and data;
9. Makes hardware and software acquisition recommendations including users assessment of needs and providing justification for equipment and services.
10. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
11. Trains diverse populations including but not limited to staff as well as program participants.
12. Monitors use of supplies and equipment; notifies supervisor with needs of the department in a timely manner.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred.
• Experience representative of the knowledge, skill and/or ability required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• Associates in this position will be required to successfully pass a criminal background check and sex offender check.
• Ability to operate PC, proficiency with Microsoft Office including Word, Excel, and Outlook.
• A+ Certification, preferred.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a general office environment and is infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.