E Recycling IT Technician - Hampton

Goodwill of Central and Coastal Virginia; Hampton (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a capable IT Associate to install, maintain, and troubleshoot computer hardware, software, and peripherals in a donation-driven environment. Under supervision, you will also assemble and configure PCs, monitors, and related equipment, and ensure proper cabling for new installations.

You will provide user support, perform basic data destruction, and assist with planning and procurement of new systems.

Qualifications

• High School Diploma or GED preferred.
• Experience representative of the knowledge, skill and/or ability required.
• A+ Certification preferred.

Responsibilities

• Installs, operating systems and software.
• Assembles and configures computers, monitors and peripherals.
• Pulls cables and rewires for new installations.
• Accurately conducts sales transactions and maintains cash/credit card controls.
• Provides excellent customer service.
• Troubleshoots hardware, software and peripheral problems; makes repairs.
• Trains staff and program participants on systems and software.

Skills

Troubleshooting

Customer service

Technical support

Education

High School Diploma or GED

A+ Certification

Tools

Microsoft Office

Job description

Position Summary

Under supervision of the District Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, and peripheral equipment. Associate performs general technical support functions, including assembly, configuration and maintenance of the electronics that are acquired by the program.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. 1. Ensures that all donated electronics are processed in an efficient manner.
2. 2. Installs, operating systems and software.
3. 3. Assembles and configures computers, monitors, and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations.
4. 4. Accurately conducts sales transactions and maintain cash and credit card control by following proper procedures regarding voids, refunds, checks, credit cards, etc.
5. 5. Provides excellent customer service.
6. 6. Troubleshoots problems with computer systems, including troubleshooting hardware and software, and peripheral equipment problems; makes repairs and corrections where required.
7. 7. Performs electronic data destruction (wipe hard drive).
8. 8. Acts as a technical resource with regard to problems with equipment and data;
9. 9. Makes hardware and software acquisition recommendations including users assessment of needs and providing justification for equipment and services.
10. 10. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
11. 11. Trains diverse populations including but not limited to staff as well as program participants.
12. 12. Monitors use of supplies and equipment; notifies supervisor with needs of the department in a timely manner.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred.
• Experience representative of the knowledge, skill and/or ability required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• Associates in this position will be required to successfully pass a criminal background check and sex offender check.
• Ability to operate PC, proficiency with Microsoft Office including Word, Excel, and Outlook.
• A+ Certification, preferred.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a general office environment and is infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.