E-Payments Implementation & Support Specialist

ECRS (ECR Software Corporation); United States; On-site; USD 60,000 - 80,000; Full time

Job summary

ECRS (ECR Software Corporation) is seeking an E-Payments Specialist responsible for the setup, support, and configuration of payment solutions. The role involves leading implementation processes and coordinating with customers and vendors.

The ideal candidate must hold a Bachelor's degree and have excellent communication skills, as well as experience with tools like Jira and SQL. The position offers a chance to make a meaningful impact through diverse, customer-focused engagements.

Qualifications

• Ability to explain technical concepts to customers and stakeholders.
• Demonstrated independent troubleshooting skills.
• Strong written, verbal, and interpersonal communication skills.

Responsibilities

• Lead payment implementations and support onboarding.
• Coordinate issue resolution across teams and vendors.
• Document root causes and corrective actions for payment issues.
• Provide guidance on payment workflows and best practices.
• Assist in creating internal and external documentation.

Skills

Technical payment concepts

Customer service

Root cause analysis

Troubleshooting retail software

Organizational skills

Education

Bachelor's degree in IT, Business, or related field

Tools

Jira

Microsoft Office

SQL

Notepad++

Job description

ECRS (ECR Software Corporation) is seeking an E-Payments Specialist responsible for the setup, support, and configuration of payment solutions. The role involves leading implementation processes and coordinating with customers and vendors.

The ideal candidate must hold a Bachelor's degree and have excellent communication skills, as well as experience with tools like Jira and SQL. The position offers a chance to make a meaningful impact through diverse, customer-focused engagements.