E-Payments Implementation Lead

ECR Software Corp.; Indiana (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

ECR Software Corp. is seeking an E-Payments Specialist to drive payment implementations and provide specialized support in our E-Payments Business Unit. The role involves leading customer onboarding and maintaining effective communication with third-party vendors.

Candidates should possess a Bachelor's degree and excellent skills in customer service and technical communication. The position requires the ability to resolve issues and provide insights to improve payment processes.

Qualifications

• Bachelor's degree or equivalent practical experience in IT or business.
• Ability to clearly explain technical concepts to non-technical users.
• Strong customer service and communication skills.

Responsibilities

• Lead payment implementations through various phases.
• Coordinate issue resolution among various stakeholders.
• Document issues and maintain detailed communication.

Skills

Technical payment concepts explanation

Retail software troubleshooting

Root cause analysis

Customer service skills

Communication skills

Organizational skills

Vendor coordination

Education

Bachelor's degree in information technology, business, or related field

Tools

Jira

Microsoft Office

SQL

Notepad++

Job description

ECR Software Corp. is seeking an E-Payments Specialist to drive payment implementations and provide specialized support in our E-Payments Business Unit. The role involves leading customer onboarding and maintaining effective communication with third-party vendors.

Candidates should possess a Bachelor's degree and excellent skills in customer service and technical communication. The position requires the ability to resolve issues and provide insights to improve payment processes.