Senior Customer Care & Supply Chain Leader

Lindt & Sprüngli; Stratham (NH); On-site; USD 131,000 - 167,000; Full time

Job summary

Lindt & Sprüngli USA in Stratham, NH seeks a Senior Manager, Customer Care to lead the Customer Service and EDI teams, oversee day-to-day order activity, ensure compliance and drive improvements. You will partner with Sales, Planning, Warehousing, Transportation and Finance to enhance service levels, route-to-market efficiency and profitability for key accounts and distributors.

This role reports to the Supply Chain leadership and requires 6–10 years of experience; generous base salary with

Qualifications

• 6–10 years job-specific experience required.
• 5+ years of leadership experience preferred.
• Knowledgeable of the order-to-cash process within CPG.
• Travel 5-10%.

Responsibilities

• Lead Customer Service and EDI teams to improve service and cost to serve.
• Partner with Sales, Planning, Warehousing, Transportation and Finance.
• Drive cross-functional initiatives with strategic distributors.
• Improve customer profitability through joint logistic initiatives.

Skills

Project Management

Negotiation

Cost modeling

Supply chain influence

Education

Bachelor's degree

Master's degree

Job description

Lindt & Sprüngli USA in Stratham, NH seeks a Senior Manager, Customer Care to lead the Customer Service and EDI teams, oversee day-to-day order activity, ensure compliance and drive improvements. You will partner with Sales, Planning, Warehousing, Transportation and Finance to enhance service levels, route-to-market efficiency and profitability for key accounts and distributors.

This role reports to the Supply Chain leadership and requires 6–10 years of experience; generous base salary with