E-Commerce Team Member

Goodwill of the Finger Lakes; City of Rochester (NY); On-site; USD 20,664 - 30,307; Full time

Job summary

Goodwill of the Finger Lakes is seeking an eager E-Commerce Team Member in Rochester to handle item listing, photography, and order fulfillment across all e-commerce lines. You will manage labeling, sorting, and packaging to ensure accurate, timely shipping.

Responsibilities include FIFO prioritization, accurate product descriptions, compelling photography, and inventory control. You will work with a diverse team to meet department goals, train interns, and continuously improve workflows.

Qualifications

• High school graduate or GED preferred; experience with computers, collectibles, antiques, buying and selling on auction sites, and customer service will be considered.
• Ability to read and understand documents, and write routine reports.
• Effective communication with employees and customers.

Responsibilities

• Prioritize orders as FIFO and ensure packaging to minimize damage and cost.
• Verify order fulfillment within three business days and monitor problematic orders.
• Create accurate listings with clear titles and informative descriptions.
• Photograph items with digital devices; edit images if needed.
• Perform product processing and inventorying: label, sort, and position items for listing.
• Maintain organized shelving and labeled storage.
• Research items to ensure accurate descriptions and pricing.
• Collaborate with team to meet productivity and personal development goals.
• Oversee training and operations of interns.
• Handle direct customer communication professionally when required.

Skills

Reading comprehension

Written communication

Verbal communication

Basic math

Education

High school diploma or GED

Tools

Computer literacy

Job description

An e-Commerce Team Member will focus on creation and order fulfillment for all e-Commerce business lines. This includes ownership for all of or a part of department processes which include sorting and labeling sellable items, photographing, listing, and packaging items for shipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prioritizing orders as first in first out daily. Orders are packaged to arrive undamaged, then processed accurately with the correct customer shipping address at the lowest possible cost;
• Verification of order fulfilment within three business days and monitoring of problematic orders to ensure resolutions are achieved within as soon as possible.
• List all items accurately and comprehensively with no typographical, grammatical, or spelling errors. Listings should have attention grabbing titles and informative descriptions which limit the number of customer questions;
• Photograph items using digital cameras, smartphones, and tablets. Photographs should be clear and provide an accurate representation of the item listed. Photographs may need to be edited using computer software.
• Product processing and inventorying:
• Identifying and labeling sellable items, sorting them by category, and positioning them for photography and listing;
• Maintaining organization of department shelving and storage by storing listed items, removing unlisted items, and keeping the workspace properly labeled;
• Research and test items to ensure accurate descriptions and appropriate pricing.
• Professional accountability and development:
• Work with a group of diverse individuals to reach department productivity goals, as well as your personal development goals.
• Strive to maximize your productivity by establishing SMART goals, striving to improve operational workflow, and suggesting creative solutions to the team.
• Oversee training and operations of interns with their professional development and department goals in mind.
• All other related and assigned tasks required for the success of the department:
• May involve direct customer communication to be handled in a professional and timely manner.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school graduate or GED preferred. Experience with computers, collectables, antiques, buying and selling on auction sites, and customer service will be considered.

LANGUAGE SKILLS

Able to read and understand documents such as time cards, policy manuals, and online sales listings. Able to write routine reports and descriptive paragraphs. Effectively and clearly communicates with employees and customers.

MATHEMATICAL SKILLS

General math skills potentially include calculation of refunds, creation of shipping estimates, and measurement of item and package dimensions.

WORK ENVIRONMENT

While performing the duties of this job the employee is usually working in a warehouse environment. The employee must adhere to all warehouse and personal policies and procedures; follow good safety and security practices, including reporting safety hazards and injuries to their supervisor. The noise in this environment is usually moderate to loud.