e-COMMERCE/DEPARTMENT LEAD

Kroger; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger in Phoenix, AZ is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager with daily operations, ensuring efficient order fulfillment and a high standard of customer service. You will lead a small team, train staff, schedule tasks, troubleshoot equipment, and maintain accurate order flow, perishable handling, and safety compliance.

This role requires initiative, teamwork, and a commitment to Kroger's values.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags and interpret data.
• Basic computer literacy and operating systems.
• Excellent oral and written communication.
• Basic math skills for counting and balancing.
• Self-directed with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow laws, food safety procedures and guidelines.
• Execute duties of selectors and customer attendants as needed.
• Train all functions and duties of selector and customer attendant roles.
• Act as in-charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and staff needs.
• Maintain intake of orders and distribute work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and cleanliness of staging areas and equipment.
• Report pricing/scan/location discrepancies and invalid temperatures to management.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed.
• Provide feedback on daily performance and annual reviews.
• Work cooperatively in a fast-paced and stressful environment.
• Manage conflict in a constructive manner.
• Act with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervisory experience

Read shelf tags

Basic computer skills

Oral/written communication

Basic math

Self-directed

Job description

Job Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary dutiesMaintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience