e-COMMERCE/DEPARTMENT LEAD

Kroger; Yorktown (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

Kroger is seeking a capable leader to assist the Store e-Commerce manager in the day-to-day operations of the store's e-Commerce department. This role emphasizes respect, safety, integrity and teamwork while ensuring smooth order fulfillment and excellent customer service.

You will supervise staff, train team members, schedule shifts, maintain order intake, and help implement process improvements across the e-Commerce operation.

Qualifications

• Proven supervisory experience required.
• Ability to read shelf tags and understand pricing labels.
• Basic computer skills and ability to navigate simple systems.
• Excellent oral and written communication abilities.
• Strong math basics (counting, addition, subtraction).
• Self-directed with ability to complete tasks with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team adheres to local, state and federal laws and company guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions of selector and customer attendant roles.
• Act as the person in charge of e-Commerce when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and cleanliness of staging areas.

Skills

Supervisory experience

Shelf tags reading

Basic computer skills

Communication skills

Basic math skills

Self-directed

Job description

Job Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary dutiesMaintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience