e-COMMERCE/DEPARTMENT LEAD

Kroger; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger in Fort Wayne, IN is seeking a Store e-Commerce Supervisor to support day-to-day operations of the store's e-Commerce department, ensuring fast, accurate order fulfillment and excellent customer service.

You will train staff, manage scheduling, monitor performance, and act as the lead when the Store e-Commerce manager is unavailable, upholding Kroger's values of respect, integrity, and safety.

Qualifications

• Proven supervisory experience and ability to lead a team.
• Ability to read shelf tags and understand store layout.
• Basic computer skills for order processing.
• Strong oral and written communication abilities.
• Basic math skills for counting and totals.
• Self-directed with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for easy shopping and cleanliness.
• Ensure compliance with laws, safety procedures, and guidelines.
• Perform selector and attendant duties as needed.
• Train functions of selector and attendant roles.
• Act as lead for e-Commerce when manager is unavailable.
• Assist with scheduling to meet operations and staffing needs.
• Maintain intake of orders and assign work to staff.
• Print/distribute order labels for perishable items.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and keep staging areas organized.
• Report discrepancies in pricing, scanning, and locations.
• Perform opening/closing procedures.
• Learn and implement process improvements from e-Commerce teams.
• Provide feedback on daily and annual performance.

Skills

Supervisory experience

Read shelf tags

Basic computer skills

Excellent communication

Basic math

Self-directed

Job description

Job Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary dutiesMaintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience