E-Commerce Associate

Goodwill Southern Los Angeles County; Carson (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Goodwill Southern Los Angeles County in Carson seeks an E‑Commerce Assistant to support daily online operations, photos, listings, and order fulfillment in our Carson location.

You will identify saleable items, photograph and describe them, post auctions, manage inventory, assist with shipping, handle inquiries, and help with returns. You will work with the E‑Commerce Manager, use Shop Goodwill and eBay platforms, and promote a safe, organized workflow to maximize efficiency and donations impact.

Qualifications

• 1 year of experience in a similar role.
• Must be able to operate a digital camera.
• Must be able to lift up to 50 pounds.
• Proficient in Windows, Excel, Word, Internet and Outlook.
• Experience with photo editing software (Adobe Photoshop preferred).
• Strong written and verbal communications skills.
• Proven social media working experience.

Responsibilities

• Identify saleable items for E-Commerce Platforms.
• Research items via internet or books/magazines.
• Photographs items and edits images for platforms.
• Post items for auction with accurate description and min bid.
• Authenticate merchandise as needed.
• Maintain organized inventory of posted items.
• Assist with pulling items for relisting.

Skills

Customer service

Social media

Photography

Photo editing

Microsoft Office

Typing 45 WPM

Written & verbal communication

Lift 50 lbs

Windows/Internet/Outlook

Tools

Shop Goodwill

eBay

Digital camera

Photo editing software

Job description

Summary Description

Assists with daily E-Commerce operations, ensuring consistency, compliance, and achievement of sales and productivity goals. This position reports to the E-Commerce Manager.

Assists with daily E-Commerce operations, ensuring consistency, compliance, and achievement of sales and productivity goals. This position reports to the E-Commerce Manager.

Listing

Exemplary Duties / Responsibilities

• Identify saleable items for E-Commerce Platforms.
• Research items, when necessary, could entail internet searches or reading available information from books or magazines.
• Photographs items, edits, crops, and downloads images to approved e-commerce platforms, as needed.
• Post the item for auction by providing an accurate description/information together with the corresponding minimum bid.
• Authenticate merchandise as needed.
• Keep an organized and accurate inventory of items posted.
• Assists with pulling items for re-listing.
• Assists in sorting, identifying and preparing items for photographing.
• Assists with filling items and maintaining the storage shelves.

Customer Service

• Assists with answering customer inquiries either by e-mail or phone, including but not limited to:
• Shipping
• General merchandise
• Refunds
• Damages
• All other inquiries related to E-Commerce goods and services.
• Help facilitate shipment of items sold.

Shipping/Receiving

• Prepares production invoices, records and store shipments.
• Attach identifying information to goods for shipment.
• Responsible for the safe working environment in shipping dock area and reporting all safety hazards to supervisor.
• Assists with loading trucks for deliveries.
• Transfers items to shipping from another area/department.
• Operates department equipment, i.e. Pack size box maker and shredder.
• Coordinates shipping activities with E-Commerce Management.
• Assures proper rotation of stored donations.

Additional Duties/Responsibilities

• Works overtime if required.
• Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession, abuse or negligence of company property.
• Always act safely, following all safety rules and regulations.
• Follows all company policies and procedures.
• Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.
• Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.
• Works with trains, and/acts as a good example for program participants receiving training at Goodwill.
• Assisting with onsite customer pick-ups.
• Ensures work area is a clean, orderly, and safe manner, which may include daily floor mopping and related tasks assigned.
• Responsible for assessing and evaluating merchandise on the receiving dock for product received and shipment to stores.
• Tracks target salvage, communicates any irregularities.
• Attends General Assembly, Department and Safety meetings.
• Performs other job-related duties as required.

Minimum Qualifications

Education/Experience

• 1 year of experience in a similar role

Knowledge & Skills

• Must be able to operate a digital camera.
• Must be able to lift up to 50 pounds.
• Basic PC & related equipment proficiency.
• Knowledge and comfortability of Windows, Excel, Word, Internet and Outlook.
• Experience with photo editing software.
• Adobe Photoshop and Microsoft Applications preferred.
• Must be able to type 45 WPM.
• Outstanding written and verbal communications skills
• Ability to read and write fluently, with emphasis on correct grammar and spelling.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Proven social media working experience

Core Competencies

To perform the job successfully an individual should demonstrate the following competencies:

• Safety & Compliance - Adheres to safety protocols, especially in the shipping dock, and complies with all operational guidelines.
• Problem Solving - Identifies issues in listing, shipment, or inventory processes and suggests solutions.
• Attention to Detail - Accuracy in product descriptions, image quality, and ensuring all inventory data is correct.
• Technical Proficiency - Ability to use e-commerce platforms (Shop Goodwill, eBay), digital photography tools, photo-editing software, Carrier (FedEx) website, and basic office tools (Excel, Word, Outlook).
• Customer Service Proficiency - Responds promptly and professionally to customer inquiries, resolves issues, and ensures customer satisfaction
• Organization Skills -Keeps inventory organized, manages the flow of goods for shipment, and ensures efficient handling of incoming/outgoing goods.
• Teamwork - Willingness to assist others and promote a supportive team culture.

Location

• Assigned District

Equity Statement