E-Commerce Support Pro: Multichannel Help & Returns

Unclaimed Baggage; Scottsboro (AL); Presencial; USD 17.000 - 22.000; Tempo integral

Resumo da vaga

Unclaimed Baggage in Scottsboro, AL seeks a Customer Support specialist to handle online sales inquiries across channels. You will respond promptly, manage shipping and returns, and maintain a lean, organized workspace with excellent communication skills.

The role requires independent work and strong MS Office proficiency. The position emphasizes timely case closure, high-quality customer interactions, and ongoing effort to improve feedback scores across all online platforms.

Qualificações

• Excellent verbal and written communication skills.
• Proficient in Word and Excel.
• Able to work independently and manage tasks.
• Good team player with strong interpersonal skills.
• Analytical thinker with problem-solving ability.

Responsabilidades

• Provide Customer Support for all online sales channels.
• Respond quickly and in a timely manner to customer questions and concerns.
• Process shipping and returns on all sales channels in a timely manner.
• Maintain and increase customer feedback scores on all sales channels.
• Respond quickly to cases opened on current sales channels.
• Maintain an efficient LEAN workspace and orderly files.
• Work overtime as needed to maintain product flow and online sales.
• Demonstrate excellent verbal and written communication.

Conhecimentos

Team player

Interpersonal skills

Analytical thinking

Problem solving

Decision making

Time management

MS Office (Word, Excel, Outlook)

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da vaga

Unclaimed Baggage in Scottsboro, AL seeks a Customer Support specialist to handle online sales inquiries across channels. You will respond promptly, manage shipping and returns, and maintain a lean, organized workspace with excellent communication skills.

The role requires independent work and strong MS Office proficiency. The position emphasizes timely case closure, high-quality customer interactions, and ongoing effort to improve feedback scores across all online platforms.