E-commerce Support Engineer - Shopify & Integrations

Jurni; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Jurni is seeking a Technical Support Engineer in the United States to own technical questions from initial investigation through resolution. You’ll collaborate with Customer Success, Product, and Engineering to troubleshoot Shopify storefronts, integrations, and third-party apps, and help customers configure Jurni across stores.

You will diagnose issues, reproduce steps, and escalate bugs with clear context, while creating robust documentation to reduce engineering involvement over time.

Qualifications

• 3+ years in technical support, implementation, or similar customer-facing technical role in SaaS/e-commerce
• Strong hands-on experience with Shopify and the Shopify ecosystem
• Comfortable troubleshooting e-commerce storefronts and how products interact (variants, carts, checkout, selling plans)
• Experience troubleshooting integrations (GTM, GA4, Meta Pixel, TikTok, Klaviyo, Yotpo, Okendo, Judge.me)
• Excellent written and spoken English, ability to explain technical problems clearly
• Strong troubleshooting instincts; investigate until understanding the issue
• Highly organized and capable of handling multiple customer issues
• Ability to work independently in a fast-moving startup environment

Responsibilities

• Own incoming technical support requests via Slack and support channels
• Troubleshoot issues across Jurni landing pages, tracking, integrations, and third-party apps
• Reproduce customer-reported issues and classify source (Jurni, Shopify, configuration, third-party)
• Provide reproduction steps and context when elevating bugs to Engineering
• Assist customers with Shopify setup, products, variants, selling plans, Markets, scripts, pixels, and integrations
• Troubleshoot e-commerce integrations for analytics and ads (GTM/GA4, Pixels, TikTok, etc.)
• QA customer implementations and new Jurni functionality before/after launch
• Join customer calls/screen shares to resolve issues live when needed
• Identify recurring issues and collaborate with Product/Engineering to improve the product
• Create and improve internal documentation and Help Center content

Skills

Shopify

Shopify Ecosystem

SaaS

English Proficiency

Customer-facing

Tools

GA4

GTM

Meta Pixel

Klaviyo

Yotpo

Okendo

Judge.me

Job description

Jurni is seeking a Technical Support Engineer in the United States to own technical questions from initial investigation through resolution. You’ll collaborate with Customer Success, Product, and Engineering to troubleshoot Shopify storefronts, integrations, and third-party apps, and help customers configure Jurni across stores.

You will diagnose issues, reproduce steps, and escalate bugs with clear context, while creating robust documentation to reduce engineering involvement over time.