E‑Commerce Supervisor: In‑Store Shopper Lead

Whole Foods Market; Commack (NY); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Other store benefits

Job summary

Whole Foods Market in Commack, NY seeks a Supervisor for WFMOA E‑Commerce to lead safety, quality, customer service, productivity, and a fun work environment.

You will review forecasts, balance labor, coordinate flow for online deliveries, and train team members to follow WFMOA SOPs, while providing proactive process improvements.

Join a team focused on delivering great customer service and maintaining high standards in a fast-paced setting.

Qualifications

• High School diploma or equivalent.
• 6+ months retail, distribution, or logistics experience.
• Flexibility to work weekends and evenings.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and scheduling software.

Responsibilities

• Train and prepare team members; implement daily workflow.
• Report tasks in productivity, quality, safety, and customer service.
• Support operations to ensure smooth daily runs.
• Coordinate flow to meet online delivery promises.
• Respond to customer requests and questions to delight customers.
• Direct and assign job duties for team members.
• Partner with leadership to ensure ongoing operations.
• Train and audit team members on WFMOA SOPs.
• Ensure proper tools and report issues promptly.
• Demonstrate shopping duties to support team and WFMOA.
• Honor SOPs and address safety issues.

Skills

Retail experience

Weekend/evening flexibility

Email proficiency

Microsoft Office

Operations software

Education

High School diploma or equivalent

Job description

Whole Foods Market in Commack, NY seeks a Supervisor for WFMOA E‑Commerce to lead safety, quality, customer service, productivity, and a fun work environment.

You will review forecasts, balance labor, coordinate flow for online deliveries, and train team members to follow WFMOA SOPs, while providing proactive process improvements.

Join a team focused on delivering great customer service and maintaining high standards in a fast-paced setting.