E-commerce Shipping & Customer Experience Associate

Albanese Confectionery Group, Inc; Merrillville (IN); On-site; USD 19,000 - 23,000; Full time

Job summary

Albanese Confectionery Group, Inc. seeks a Retail Website & Shipping Associate to manage and process customer orders through the company website and by phone or email.

You will coordinate with the shipping team to ensure timely delivery and maintain up-to-date order paperwork, all while delivering excellent customer service nationwide. The role requires English fluency, strong organization, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be able to speak, read and write in English.
• Ability to lift up to 25 pounds consistently and 50 pounds on occasion.
• Must be extremely organized and able to multitask without errors.

Responsibilities

• Access Albanesecandy.com website to manage and process customer orders.
• Take customer orders to be shipped via phone, e-mail, or in person.
• Communicate with customers regarding their orders by phone or email.

Skills

Interpersonal skills

Organizational skills

Multitasking

Communication skills

Decision making / problem solving

Attention to detail

Basic math skills

Basic computer skills

Physical stamina

Education

High School Diploma or GED

Tools

Basic computer usage

Job description

Albanese Confectionery Group, Inc. seeks a Retail Website & Shipping Associate to manage and process customer orders through the company website and by phone or email.

You will coordinate with the shipping team to ensure timely delivery and maintain up-to-date order paperwork, all while delivering excellent customer service nationwide. The role requires English fluency, strong organization, and the ability to multitask in a fast-paced environment.