Customer Service & eCommerce Associate

Western New York Integrated Care Collaborative, Inc.

City of Tonawanda (NY)

Hybrid

USD 22,000 - 26,000

Full time

14 days+

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Job summary

Watson’s Chocolates in Tonawanda, NY is seeking a Customer Service & eCommerce Associate. You will bring energy to greet customers, handle calls, and support online orders with careful packing and shipping.

Join a team focused on connection and hands-on action, helping deliver a great customer experience across retail locations and the company website.

Qualifications

Prior customer service experience preferred.
Experience with eCommerce operations is a plus.
Excellent communication and problem-solving abilities.

Responsibilities

Handle incoming calls with a friendly demeanor.
Enter, pick, pack, and ship web orders for eCommerce.
Provide engaging service to customers in-store and online.

Skills

People skills

Energy

Customer service

Job description

Watson’s Chocolates is an 80-year-old chocolate confectionery manufacturer and retailer based in WNY. Most famous for our Sponge Candy, we have 8 retail locations and a very robust website.

Customer Service & eCommerce Associate

Bring your people skills and energy to a role where you'll make every customer's day better!

You'll handle incoming calls with a smile and dive into our eCommerce operations entering, picking, packing, and shipping web orders.

It's the perfect mix of connection and hands-on action.

$16-19/hr. based on experience

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