E-Commerce Sales Support Analyst (Hybrid)

Franklin Sports; Stoughton (MA); Hybrid; USD 57,000 - 63,000; Full time

Benefits offered by this job

Employee Discounts

401K with immediate participation and

1% match, a retirement 401(K) match, +

Job summary

Franklin Sports, a family‑owned company, is hiring a Jr. Sales Support Analyst, E‑Commerce Non‑Exempt to support our online sales and customer service teams for major retailers like Amazon and Walmart.

You will troubleshoot retailer issues, syndicate product content, and optimize item merchandising while coordinating item setups and content flow across accounts. The role is based at our headquarters in Stoughton, MA with a hybrid office option.

Qualifications

• Bachelor’s degree strongly desirable, ideally in Business Administration.
• 1+ years of experience in administrative or customer service for B2B customers or applicable internships.
• Experience using online retail portals (i.e. Vendor Central, Supplier Center and/or Retail Link) and Salsify desirable.

Responsibilities

• Execute weekly merchandising updates to Amazon and Walmart.
• Facilitate content flow in Salsify, our content syndication platform, to Amazon and Walmart.
• Set up new items online with major accounts during item launch cycles.
• Analyze and drive content updates across top accounts as needed. Independently execute content requests from various internal departments.
• Maintain a shared Amazon task tracker and communicate weekly with Amazon regarding open issues to ensure they are resolved promptly.
• Maintain internal Walmart item tracker to ensure content scores comply with account standards.
• Independently analyze and process weekly orders with Amazon US, ensuring timely and accurate execution.
• Work closely with operations on item location management to ensure maximum fill rates.
• Research and dispute any packaging chargebacks with detailed analysis and follow ups.
• Respond to various day-to-day requests from top-tier accounts.
• Assist department on additional E-Commerce accounts as needed throughout the year.
• Other tasks as assigned.

Skills

Interpersonal skills

Written & verbal communication

Organizational skills

Multitasking

Customer orientation

Attention to detail

Education

Bachelor’s degree in Business Administration

Tools

Salsify

Vendor Central

Supplier Center

Retail Link

Job description

Franklin Sports, a family‑owned company, is hiring a Jr. Sales Support Analyst, E‑Commerce Non‑Exempt to support our online sales and customer service teams for major retailers like Amazon and Walmart.

You will troubleshoot retailer issues, syndicate product content, and optimize item merchandising while coordinating item setups and content flow across accounts. The role is based at our headquarters in Stoughton, MA with a hybrid office option.