Jr. Sales Support Analyst, E-Commerce

Franklin Sports

Stoughton (MA)

Hybrid

USD 57,000 - 63,000

Full time

14 days+

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Benefits offered by this job

Employee Discounts

401K with immediate participation and

1% match, a retirement 401(K) match, +

Job summary

Franklin Sports, a family‑owned company, is hiring a Jr. Sales Support Analyst, E‑Commerce Non‑Exempt to support our online sales and customer service teams for major retailers like Amazon and Walmart.

You will troubleshoot retailer issues, syndicate product content, and optimize item merchandising while coordinating item setups and content flow across accounts. The role is based at our headquarters in Stoughton, MA with a hybrid office option.

Qualifications

Bachelor’s degree strongly desirable, ideally in Business Administration.
1+ years of experience in administrative or customer service for B2B customers or applicable internships.
Experience using online retail portals (i.e. Vendor Central, Supplier Center and/or Retail Link) and Salsify desirable.

Responsibilities

Execute weekly merchandising updates to Amazon and Walmart.
Facilitate content flow in Salsify, our content syndication platform, to Amazon and Walmart.
Set up new items online with major accounts during item launch cycles.
Analyze and drive content updates across top accounts as needed. Independently execute content requests from various internal departments.
Maintain a shared Amazon task tracker and communicate weekly with Amazon regarding open issues to ensure they are resolved promptly.
Maintain internal Walmart item tracker to ensure content scores comply with account standards.
Independently analyze and process weekly orders with Amazon US, ensuring timely and accurate execution.
Work closely with operations on item location management to ensure maximum fill rates.
Research and dispute any packaging chargebacks with detailed analysis and follow ups.
Respond to various day-to-day requests from top-tier accounts.
Assist department on additional E-Commerce accounts as needed throughout the year.
Other tasks as assigned.

Skills

Interpersonal skills

Written & verbal communication

Organizational skills

Multitasking

Customer orientation

Attention to detail

Education

Bachelor’s degree in Business Administration

Tools

Salsify

Vendor Central

Supplier Center

Retail Link

Job description

JR. SALES SUPPORT ANALYST, ECOMMERCE NON-EXEMPT

At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people moving, playing and competing, we bring sports to life for athletes of all ages. Whether our job is designing a product for a World Series MVP or a child enjoying their first swings of the bat, we are dedicated to make sports inspiring, fun and accessible for all. Every day, we collaborate to bring innovation and quality craftsmanship across the world of sport. We are proud of our partnerships with Major League Baseball, Major League Soccer, the National Basketball Association, the National Football League, the National Hockey League, the National Women’s Soccer League, the Women’s National Basketball Association, the Pro Volleyball Federation, USA Pickleball, and Hasbro’s Nerf brand — all of which bring energy, strength, and joy to our products. We are family owned and family driven. To join Franklin Sports is to join the #FranklinFam.

What You Will Do

The Jr. Sales Support Analyst, E-Commerce, supports our E-Commerce sales and customer service team across major retail accounts including Amazon, Walmart, and others. This individual will troubleshoot retailer issues, syndicate product content and optimize item merchandising, and analyze e-commerce order transmissions. This position is coordinating and executing of product setups, content flow, and operational tasks across major ecommerce accounts.

The position is located at our Headquarters in Stoughton, MA with a hybrid office option and will report to the Sr. Manager, E-Commerce Sales & Customer Service.

#FranklinFamily

In More Detail, You Will

Execute weekly merchandising updates to Amazon and Walmart. This includes weekly item availability updates and actioning internal automation alerts for merchandising needs
Facilitate content flow in Salsify, our content syndication platform, to Amazon and Walmart
Set up new items online with major accounts during item launch cycles
Analyze and drive content updates across top accounts as needed. Independently execute content requests from various internal departments.
Maintain a shared Amazon task tracker and communicate weekly with Amazon regarding open issues to ensure they are resolved promptly
Maintain internal Walmart item tracker to ensure content scores comply with account standards
Independently analyze and process weekly orders with Amazon US, ensuring timely and accurate execution
Work closely with operations on item location management to ensure maximum fill rates
Research and dispute any packaging chargebacks with detailed analysis and follow ups
Respond to various day-to-day requests from top-tier accounts
Assist department on additional E-Commerce accounts as needed throughout the year
Other tasks as assigned.

Who You Are

Bachelor’s degree strongly desirable, ideally in Business Administration
1+ years of experience in administrative or customer service for Business to Business (B2B) customers or applicable internships
Experience using online retail portals (i.e. Vendor Central, Supplier Center and/or Retail Link) and Salsify desirable

What You Have Done/Essential To The Role

Good interpersonal skills
Good written and verbal communication skills
Computer user skills (Word, Excel, PowerPoint, Outlook) with the ability to learn new systems
Highly organized, motivated and task oriented
Ability to handle multiple priorities
High degree of customer orientation
Strong attention to detail
Ability to work cross functionally with all levels within and outside of the organization
Excellent time management skills
Passion for the industry

Level Of Responsibility

Interact regularly and follow up with internal and external parties based on direction of management, presents information for decision making to manager, and the ability to independently follow up on pending item and to manage their own daily tasks and projects as assigned by management.

Supervisory Responsibilities

This position does not supervise employees.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit/stand; use hands or fingers to handle, or feel; reach with hands and arms; and talk and hear.

Work Environment

The noise level in the work environment is usually moderate

For this role, the pay range is $57,000 – $63,000 annually, which is what we reasonably expect to offer when filling the position. Your actual offer will depend on things like your experience, skills, and what you bring to the team.

We also want to share with you our benefits at a glance:

Employee Discounts
401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit‑sharing retirement contribution of 1% after a full calendar year of employment

After 30 Days Waiting Period