E-Commerce Sales Pro - Hybrid Schedule, 40% Discount

Jordan's Furniture; Avon (MA); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

40% employee discount

Job summary

Jordan’s Furniture in Avon, MA is seeking an E-commerce Sales Associate to help online customers find the perfect merchandise and provide friendly, knowledgeable support throughout their shopping experience.

The role involves assisting with product selection, answering questions, and supporting purchases while delivering Jordan’s renowned service. The position is based at the Avon store and follows a hybrid schedule including weekends.

Qualifications

• 1-2 years prior sales experience or customer service experience.
• Successful completion of the Jordan’s Sales Training Program.
• Strong computer proficiency.
• Strong interpersonal skills.
• Must be able to read and communicate effectively in English.
• Strong written and oral communication skills.

Responsibilities

• Assists and guides customers shopping and seeking information on Jordans.com using chat, video chat, email and voice technologies.
• Triages customers that need assistance from Customer Service.
• Assists customers in the selection and purchase of merchandise best suited to their individual needs.
• Ensures prompt follow up on customer inquiries.
• Takes incoming chats from customers and works to troubleshoot and resolve low- and high-level issues.
• Processes sales orders in an accurate and timely manner; providing relevant info to customers: product care and expectations; warranty parameters, delivery services, etc.
• Processes Service Tickets generated in the eCommerce department.
• Attend sales training development and workshops to enhance skill level and product knowledge.
• Assists with ticket changes/refunds for the Enchanted Village.
• Review online orders for accuracy and follow up with customers as appropriate.
• Monitor customer online reviews and Q & A, replying when appropriate.

Skills

Sales experience

Customer service

Computer proficiency

Interpersonal skills

English communication

Written and oral communication

Education

Jordan’s Sales Training Program

Job description

Jordan’s Furniture in Avon, MA is seeking an E-commerce Sales Associate to help online customers find the perfect merchandise and provide friendly, knowledgeable support throughout their shopping experience.

The role involves assisting with product selection, answering questions, and supporting purchases while delivering Jordan’s renowned service. The position is based at the Avon store and follows a hybrid schedule including weekends.