Retail Sales Assistant - Reserve

BWM Biltmore Workforce Management; United States; On-site; USD 19,000 - 26,000; Part time

Job summary

The Retail Sales Assistant at Biltmore is responsible for sales, guest service, and accurate cash register operations, with an emphasis on helping guests choose items, checking inventory, and supporting revenue through upsell and cross-sell. This role requires availability to work evenings, weekends, and holidays, with an average of 20 hours per week.

The position supports shop opening/closing, stocking, cleanliness, and collaboration with leadership and teams across the venue.

Qualifications

• Prior retail or guest service experience preferred.
• Strong guest relations and verbal communication skills.
• Basic math skills and cash handling experience.
• Ability to work in a fast-paced, team environment.
• Flexibility to work evenings, weekends, and holidays.
• Uphold cleanliness and shop presentation.

Responsibilities

• Provide exceptional guest service and greet guests warmly; ensure a memorable visit.
• Develop proficiency in POS operations and accurate cash handling.
• Assist with opening/closing duties and setting up sampling areas.
• Restock and merchandise to keep the shop presentable and aligned with the Biltmore brand.
• Maintain product knowledge to upsell and cross-sell effectively.
• Assist leadership and staff with daily shop operations and guest support.
• Maintain courteous phone/radio etiquette and professional behavior.

Skills

Guest relations

Verbal communication

POS cash handling

Math skills

Teamwork

Multitask

Tools

POS system

Job description

Job Description The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year). Schedules can vary; this position requires availability to work evenings, weekends, and holidays to support business needs.

Job Summary

The Retail Sales Assistant is responsible for sales, exceptional guest service, and accurate cash register operations. This includes assisting guests with making their selections, checking inventory locations for guests, up-selling and cross-selling, and increasing revenues. Other responsibilities include opening and closing the shops, performing assigned side work, restocking merchandise, and maintaining the cleanliness and appearance of the shops. The incumbent will also provide general support and assistance to the leadership, department, and company.

Essential Duties

1. Provides an exceptional guest service experience for each visitor by greeting and welcoming all guests warmly and sincerely. Does everything possible to ensure a memorable and pleasant guest experience.
2. Develops proficiency and accuracy in all POS register operations, including the efficient handling of large sums of money.
3. Assists with opening and closing retail shops as directed by supervisor, to include turning lights on/off, setting up/shutting down the food and wine sampling areas, and unlocking/locking doors.
4. Assists with cleaning and organizing throughout the day to keep the shop presentable and representative of the Biltmore brand at all times. Utilizes the guidelines of the sidework sheet for each area.
5. Stays familiar with and develops an extensive knowledge of all shop merchandise, old and new, to effectively up-sell, cross-sell, and maximize sales.
6. Works efficiently and effectively with minimal supervision. Remains readily available to assist with merchandise selections and finalize the sale. Assists with restocking duties throughout the day.
7. Exhibits proper phone/radio etiquette as outlined in the retail orientation guidelines.
8. Maintains a positive, cooperative, and professional attitude at all times to both internal and external guests.

Qualifications

1. Previous retail and/or customer service experience strongly preferred. The ideal candidate will have had at least six (6) months of prior retail or guest service experience in an upscale/luxury setting.
2. Exceptional guest relations and verbal communication skills.
3. Basic math skills and the ability to operate a cash register/point of sale (POS) system. Previous experience with cash handling is helpful.
4. Demonstrated commitment to providing world-class guest service.
5. Ability to work effectively in a fast-paced, guest service environment as part of a team.
6. Ability to anticipate guest needs, be proactive, and take initiative where appropriate.
7. Ability to exercise good judgment and multitask.
8. Some locations may require special skills or experience and/or may have age requirements or restrictions.

Physical Requirements

1. Standing and walking for the majority of time (85%).
2. Ability to lift 25lbs regularly and 50 lbs occasionally.
3. Ability to climb ladders.
4. High energy and ability to work in a fast-paced environment.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

Please note: If you are a current Biltmore employee, please sign into your Workday account & apply using the internal job board at www.biltmore.com/workday. An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.