E‑Commerce Pickup & Fulfillment Specialist

Kroger Family of Companies; Medford (OR); On-site; USD 21,000 - 26,000; Full time

Job summary

Kroger Family of Companies is hiring for an e-Commerce Order Selector in Medford, OR to assemble online orders with freshness and quality. You will pick items, process coupons and payment, and load orders into customers' cars at pickup, delivering a positive shopping experience.

This role requires strong customer service, attention to detail, and the ability to work unsupervised in a fast-paced environment while upholding Kroger's core values of respect, honesty, integrity, and safety.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for on-line orders.
• Process orders through the POS system.
• Determine substitutions for out-of-stock items.
• Load orders into customers' cars at pickup.
• Maintain organization of staging areas and equipment.
• Follow policies and procedures to resolve pricing, scanning, and item location discrepancies.

Skills

Customer service

Communication

Basic math

Job description

Kroger Family of Companies is hiring for an e-Commerce Order Selector in Medford, OR to assemble online orders with freshness and quality. You will pick items, process coupons and payment, and load orders into customers' cars at pickup, delivering a positive shopping experience.

This role requires strong customer service, attention to detail, and the ability to work unsupervised in a fast-paced environment while upholding Kroger's core values of respect, honesty, integrity, and safety.