E-Commerce Parts Specialist

Friendly Chevrolet (TX); Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discount

Relocation assistance

Advancement opportunities

Family owned and operated

Equal opportunity employer

Job summary

Friendly Chevrolet in Dallas, Texas is seeking an E-Commerce Parts Specialist to assist customers with pre-sales questions via live chat, email and phone, and to support returns and core refunds after the sale.

You will quote and sell parts, look up parts using VIN, catalogs and diagrams to confirm fitment, and ensure fast processing so orders ship on time. You’ll also handle exceptions and learn e-commerce auto parts from the ground up.

Qualifications

• Customer-focused service mindset with accountability.
• Fast/accurate typing for chat and email.
• Strong phone communication and professionalism.
• Ability to manage high order volume without losing track.
• Take ownership and complete tasks with minimal supervision.

Responsibilities

• Assist customers with pre-sales questions via live chat, email and phone.
• Quote and sell parts, and follow up until they close.
• Lookup parts using VIN, catalog and diagrams to confirm fitment before shipping.
• Ensure orders are processed quickly and communicated to customers.
• Handle returns, core refunds, cancellations and shipping issues; grow into order fulfillment responsibilities.

Skills

Customer service

Typing

Phone communication

High volume

Ownership

Job description

E-Commerce Parts Specialist

Friendly Chevrolet, Dallas, Texas

We're known as one of the oldest and largest GM parts e-commerce sites in the country, we ship tens-of-thousands of GM parts coast-to-coast every year and we're growing fast. Take a look and see if you've got what it takes to grow with this team.

We need a rock star who can help customers with pre-sales questions on live chat, through email and sometimes on the phone. You'll be there for them after the sale too, on returns and core charge refunds, and learn e-commerce auto parts from the ground up. We'll train.

This is a long-term career opportunity that isn't likely to come around again.

What you will do

• Customer service focused. You're the first line before and after the sale, and a fast and professional response is what helps us to grow.
• Quote and sell. Work pre-sales questions, build quotes and follow up until they close.
• Lookup parts. Get the VIN, catalog and diagram, and confirm fitment before the order ships.
• Fast processing is the point. Jump in and advocate for the customer. Make certain that orders are shipping, flag problems to e-commerce management and keep the customer posted.
• Handle exceptions. Returns, core charge refunds, cancellations, damaged or lost shipments. In time you'll work order fulfillment and shipping as well.

Skills needed

• A true friend to the customer. You own the customer's problem and follow up without being asked.
• Fast accurate typing. Most of this job happens in text - live chat and email mostly.
• Strong on the phone. You sound like someone people want to buy from when customers do call us.
• High volume. You keep dozens of orders moving at once without losing track, because delays cost us customers and a larger freight bill.
• Takes ownership. Give you responsibilities and it's handled. Nobody has to watch you; you'll get it done.

Bonus points

• Parts knowledge. GM or Chevrolet experience preferred but we'll train the right candidate.
• Bilingual. English and Spanish is a plus but not required.
• Shipping experience. Packing, freight and international shipping to Europe and Australia.
• Wrench time. Hands on repair experience helps you talk to the installer on the other end of the chat.

What we offer

• Competitive team-based pay structure.
• Health, dental, vision and life insurance.
• 401(k).
• Paid time off.
• Employee discount.
• Referral program.
• Relocation assistance.
• Advancement opportunities.
• Family owned and operated for over 70 years.
• Drug free work environment.
• Equal opportunity employer.