E-Commerce Parts Specialist

Friendly Chevrolet; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Employee discount

Referral program

Advancement opportunities

Family owned and operated

Drug-free workplace

Equal opportunity employer

Job summary

Friendly Chevrolet in Dallas, TX is seeking an Automotive E-Commerce Parts Specialist to support a fast-growing GM parts e-commerce operation. You will assist customers, quote orders, verify fitment, and manage orders from sale to shipment on-site.

Experience with automotive parts is preferred, but strong customer service, sales and computer skills with the ability to learn are valued. Growth opportunities and a long-term career path are offered.

Qualifications

• Customer-focused approach to every interaction.
• Clear, professional written communication with customers.
• Confident phone conversations with customers.
• Ability to manage multiple orders in a fast-paced environment.
• Comfortable using multiple systems, catalogs and order-management platforms.
• Proactive ownership of responsibilities and on-time task completion.

Responsibilities

• Provide timely, knowledgeable, and professional support before, during and after the sale.
• Respond to pre-sale inquiries, prepare accurate quotes and follow up to convert inquiries into orders.
• Use VIN information, catalogs and diagrams to identify correct parts and verify fitment.
• Monitor orders from sale through shipment and resolve issues while keeping customers informed.
• Assist with returns, core refunds, cancellations and handling damaged or lost shipments.

Skills

Customer focused

Written communication

Phone presence

Fast-paced

Computer savvy

Ownership mindset

Job description

Automotive E-Commerce Parts Specialist

Friendly Chevrolet | Dallas, Texas

Local DFW-area candidates strongly preferred.

Friendly Chevrolet operates one of the oldest and largest GM parts e-commerce operations in the country. We ship tens of thousands of genuine GM parts coast-to-coast every year—and we’re growing fast.

We’re looking for a sharp, customer-focused professional to join our on-site team at Friendly Chevrolet in Dallas, Texas and keep up with our fast-moving e-commerce parts operation. Automotive parts experience is preferred, especially GM/Chevrolet, but we’re willing to train an exceptional candidate with strong customer service, sales and computer skills.

This is a long-term career opportunity with room to learn, grow and build a future in one of the country’s established GM parts e-commerce operations.

What you’ll Be Doing

• Customer focused. You make every customer interaction count by providing timely, knowledgeable and professional support before, during and after the sale.
• Sales and quoting. You respond to pre-sale inquiries, prepare accurate quotes and follow up with customers to help turn inquiries into completed orders.
• Parts look up and fitment. You use VIN information, parts catalogs and diagrams to identify the correct parts and verify fitment before orders are shipped.
• Order management. You monitor orders from sale through shipment, proactively identify and resolve issues, and keep customers informed throughout the process.
• Order support and resolution. You assist with returns, core charge refunds, cancellations, and damaged or lost shipments while keeping customers informed throughout the process. As you grow in the role, you will also gain experience with order fulfillment and shipping.

Skills needed

• Customer focused. You take ownership of customer questions and concerns, follow through, and make sure nothing falls through the cracks.
• Strong written communication. You communicate quickly, clearly and professionally with customers through live chat and email while managing multiple conversations at once.
• Professional phone presence. You communicate clearly and confidently with customers, answer questions and provide helpful, professional experience.
• Thrives in a fast-paced environment. You can manage multiple orders and priorities at once while staying organized, accurate and responsive.
• Computer savvy. You’re comfortable working across multiple systems, browser tabs, email, live chat, catalogs and order-management platforms throughout the day.
• Takes ownership. You follow through on responsibilities, solve problems proactively and make sure tasks are completed accurately and on time.

Bonus points

• GM parts knowledge. Experience with GM/Chevrolet parts catalogs, VIN-based parts lookup and fitment is a major plus.
• Bilingual communication. English/Spanish bilingual skills are a plus but not required.
• Shipping and fulfillment experience. Experience with packing, freight and international shipping, including shipments to Europe and Australia, is a plus.
• Wrench time. Hands‑on automotive repair experience is a big plus—you will understand the installer on the other end of the chat.

What we offer

• Competitive team-based pay structure
• Health, dental, vision and life insurance
• 401(k)
• Paid time off
• Employee discount
• Referral program
• Advancement opportunities
• Family owned and operated for over 70 years
• Drug‑free work environment
• Equal opportunity employer

If you know automotive parts, move fast, take ownership and know how to take care of customers, we want to hear from you.