E-Commerce Order Fulfillment Specialist

Kroger Family of Companies; Tumwater (WA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking an on-site e-Commerce team member in Tumwater to efficiently select and assemble online orders, ensure freshness, and assist customers at pickup. You will coordinate with Order Selector, manage substitutions, and process payments at the POS, while upholding Kroger’s standards of service and safety.

The role requires strong communication, basic math, and the ability to work well under pressure in a fast-paced environment.

Qualifications

• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Ability to work without supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers professionally and promptly.
• Load orders into customers’ cars for pickup.
• Process orders through the POS system.
• Follow substitutions procedures for out-of-stock items.
• Bag orders and maintain staging areas neat and compliant with standards.
• Report discrepancies to store e-Commerce supervisor.

Skills

Communication skills

Basic math

Work without supervision

Job description

Kroger Family of Companies is seeking an on-site e-Commerce team member in Tumwater to efficiently select and assemble online orders, ensure freshness, and assist customers at pickup. You will coordinate with Order Selector, manage substitutions, and process payments at the POS, while upholding Kroger’s standards of service and safety.

The role requires strong communication, basic math, and the ability to work well under pressure in a fast-paced environment.