E-Commerce Order Fulfillment & Customer Experience

Fred Meyer, Inc.; Fairbanks (AK); On-site; USD 21,000 - 26,000; Full time

Job summary

Fred Meyer, Inc. is seeking team members to pick and assemble online orders for pickup, ensuring accuracy and freshness. You will process coupons and payments and load orders into customers' cars when they arrive at the store. A positive customer service approach is essential to encourage repeat online shopping.

The role emphasizes following safety guidelines, stocking and organizing the staging area, and communicating substitutions or issues clearly at pickup.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Any experience in a production oriented or warehouse environment is preferred.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

Responsibilities

• Assemble customers' on-line orders, process coupons and payment, and load orders to cars when customers arrive at store for pick up.
• Provide a positive customer service experience that makes customers want to return again to on-line shopping.
• Retrieve each customer's order from staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine substitutions in the event of out-of-stock.
• Inspect equipment and maintain organization and cleanliness of staging areas.

Skills

Read shelf tags

Excellent communication

Customer service

Basic math

Work without supervision

Attention to freshness/quality

Job description

Fred Meyer, Inc. is seeking team members to pick and assemble online orders for pickup, ensuring accuracy and freshness. You will process coupons and payments and load orders into customers' cars when they arrive at the store. A positive customer service approach is essential to encourage repeat online shopping.

The role emphasizes following safety guidelines, stocking and organizing the staging area, and communicating substitutions or issues clearly at pickup.