E-Commerce Order Fulfillment Associate

Kroger; Littleton (CO); On-site; USD 21,000 - 26,000; Full time

Job summary

Kroger in Colorado (Littleton) is seeking an online order picker to assemble on-line orders, process payments, and assist with pickup at the store. You’ll handle substitutions, ensure freshness, and provide a positive customer experience that reflects Kroger’s values.

The role emphasizes accuracy, efficiency, and the ability to work in a fast-paced environment, with adherence to safety and company policies. Training will be provided for the e-commerce platform and POS system.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.

Skills

Work independently

Read shelf tags

Oral & written communication

Basic math

Job description

Kroger in Colorado (Littleton) is seeking an online order picker to assemble on-line orders, process payments, and assist with pickup at the store. You’ll handle substitutions, ensure freshness, and provide a positive customer experience that reflects Kroger’s values.

The role emphasizes accuracy, efficiency, and the ability to work in a fast-paced environment, with adherence to safety and company policies. Training will be provided for the e-commerce platform and POS system.