E-Commerce Ops Lead: Training & Fulfillment

Kroger; Denver (CO); On-site; USD 38,000 - 48,000; Full time

Job summary

Kroger is seeking a Store e-Commerce Supervisor in Denver to manage day-to-day operations of the e-Commerce department. You will ensure accurate order processing, staffing, and adherence to safety and company guidelines while supporting a fast-paced store environment.

The role requires supervisory experience, strong communication, and the ability to train team members and resolve issues promptly. Join a team committed to honesty, integrity, and customer service excellence.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Self-directed, ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Supervisory experience

Read shelf tags

Basic computer skills

Oral/written communication

Basic math

Self-directed

Job description

Kroger is seeking a Store e-Commerce Supervisor in Denver to manage day-to-day operations of the e-Commerce department. You will ensure accurate order processing, staffing, and adherence to safety and company guidelines while supporting a fast-paced store environment.

The role requires supervisory experience, strong communication, and the ability to train team members and resolve issues promptly. Join a team committed to honesty, integrity, and customer service excellence.