E‑Commerce Operations Leader (Shopify & 3PL)

Charter Schools USA Inc.; Fort Lauderdale (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and company holidays

Retirement savings plan options

Job summary

Good Hearts Gear, a mission-driven apparel provider, seeks a Director of E‑Commerce Operations to own the digital commerce ecosystem built on Shopify. This on-site leadership role leads platform administration, integrations with ShipMonk, data and reporting discipline, and scalable processes to support growth.

You will partner with Finance, Logistics, Supply Chain, and executive leadership to forecast, report, and align systems with business needs, while mentoring the future e‑commerce team and

Qualifications

• 8–12+ years of progressive experience in e‑commerce or digital commerce operations.
• Ownership and administration of an e‑commerce platform (Shopify strongly preferred).
• Experience managing a live Shopify environment including product management, updates, and system integrations.
• Experience working with fulfillment partners or 3PL providers (ShipMonk, ShipBob, Flexport, or similar).
• Strong analytical and reporting capability with experience supporting executive‑level forecasting and reporting.
• Ability to manage complex product catalogs, SKUs, and inventory structures.
• Proven ability to collaborate cross‑functionally with Finance, Logistics, Supply Chain, and executive leadership.

Responsibilities

• Own and administer the Shopify platform and related systems.
• Ensure uptime, performance, and reliability across the digital commerce ecosystem.
• Manage platform configuration, updates, and improvements.
• Coordinate ShipMonk and other app integrations.
• Maintain data integrity between Shopify and fulfillment systems.
• Partner with Logistics, Supply Chain, and Finance for forecasting and reporting.
• Lead development of scalable operational processes and documentation.
• Contribute to building and leading the future e‑commerce operations team.

Skills

E-commerce ops

Shopify admin

3PL coordination

Forecasting & reporting

Cross-functional leadership

Catalog management

Data analysis

Team leadership

Tools

Shopify

ShipMonk

Job description

Good Hearts Gear, a mission-driven apparel provider, seeks a Director of E‑Commerce Operations to own the digital commerce ecosystem built on Shopify. This on-site leadership role leads platform administration, integrations with ShipMonk, data and reporting discipline, and scalable processes to support growth.

You will partner with Finance, Logistics, Supply Chain, and executive leadership to forecast, report, and align systems with business needs, while mentoring the future e‑commerce team and