Shopify Operations Manager - E‑commerce & Fulfillment
Software Guidance & Assistance, Inc. (SGA, Inc.)
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Job summary
Software Guidance & Assistance, Inc. is seeking an Ecommerce Operations Manager for a full-time assignment in Windermere and Orlando, FL. You will oversee our Shopify-based ecommerce business and lead day-to-day operations.
The role covers fulfillment, logistics, customer service, reporting, and process improvement, with direct collaboration with the CEO to scale the operation. Ideal candidates bring 5+ years in ecommerce ops, hands-on Shopify, Gorgias experience, and strong analytics using
Qualifications
- 5+ years of ecommerce operations experience.
- Strong hands-on Shopify or Shopify Plus experience.
- Experience managing fulfillment, logistics, inventory, returns, and customer service operations.
- Experience with Gorgias and ecommerce integrations.
- Advanced proficiency in Google Sheets and/or Excel.
- Strong KPI reporting and data analysis skills.
- Experience working in remote, fast-paced ecommerce environments.
Responsibilities
- Manage Shopify Plus administration and daily store operations.
- Oversee product setup, promotions, integrations, and order management.
- Troubleshoot operational issues and support launches and campaigns.
- Ensure store accuracy, functionality, and operational excellence.
- Monitor order flow and coordinate with warehouses and 3PLs.
- Resolve fulfillment issues, returns, and exchanges.
- Partner with customer service teams to deliver an exceptional experience.
- Track and report key ecommerce KPIs and provide insights.
- Document workflows and create SOPs.
Skills
Tools
Job description
Software Guidance & Assistance, Inc. is seeking an Ecommerce Operations Manager for a full-time assignment in Windermere and Orlando, FL. You will oversee our Shopify-based ecommerce business and lead day-to-day operations.
The role covers fulfillment, logistics, customer service, reporting, and process improvement, with direct collaboration with the CEO to scale the operation. Ideal candidates bring 5+ years in ecommerce ops, hands-on Shopify, Gorgias experience, and strong analytics using
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