E-Commerce Operations Lead

Kroger; Daleville (VA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Kroger is seeking a Store e-Commerce Associate to support day-to-day e-Commerce operations at the Daleville, VA location. You will assist the Store e-Commerce manager, guide team members, and ensure safe, compliant operations while maintaining a high level of customer service.

The role requires reliability, strong communication, and the ability to train and supervise staff in a fast-paced environment. You’ll help manage orders, scheduling, and process improvements with a focus on safety and

Qualifications

• Must have proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with the ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow local, state and federal laws, food safety procedures and company guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members’ daily performance and annual performance reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Supervisory

Shelf tags

Basic computers

Communication

Basic math

Self-directed

Job description

Kroger is seeking a Store e-Commerce Associate to support day-to-day e-Commerce operations at the Daleville, VA location. You will assist the Store e-Commerce manager, guide team members, and ensure safe, compliant operations while maintaining a high level of customer service.

The role requires reliability, strong communication, and the ability to train and supervise staff in a fast-paced environment. You’ll help manage orders, scheduling, and process improvements with a focus on safety and