E‑commerce Operations Specialist – Customer Experience

Salomon; Utah; Hybrid; USD 40,000 - 56,000; Full time

Job summary

Salomon is seeking an E‑Commerce Operations Specialist to manage post‑purchase customer service for Salomon.com, ensuring timely order processing, accurate payments and refunds, and protecting the brand from risky transactions.

You will collaborate with internal teams and external partners to resolve site issues, support contact centers with escalated inquiries, and monitor orders in SAP and Magento to keep customers informed.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience, optimally in D2C / Ecommerce environment.
• Experience using SAP or similar POS / order management system.
• Proficiency with Salesforce or similar CRM tool.
• Strong communication and interpersonal skills.

Responsibilities

• Own the order from creation through product delivery to ensure customer satisfaction.
• Build strong relationships with site managers, project managers, and IT.
• Communicate order status via phone, email and chat; respond to escalated Salesforce cases.
• Create orders in SAP; troubleshoot orders and process warranty claims and spare parts.
• Investigate and resolve orders lost or damaged in transit; issue refunds within SLA.
• Monitor risk using fraud tools and coordinate with teams to resolve issues.

Skills

Customer focus

Communication

Interpersonal skills

Self-driven

KPI awareness

Education

High School Diploma or equivalent

Tools

SAP

Salesforce

Microsoft Excel

Microsoft Outlook

Job description

Salomon is seeking an E‑Commerce Operations Specialist to manage post‑purchase customer service for Salomon.com, ensuring timely order processing, accurate payments and refunds, and protecting the brand from risky transactions.

You will collaborate with internal teams and external partners to resolve site issues, support contact centers with escalated inquiries, and monitor orders in SAP and Magento to keep customers informed.