E-Commerce Operations Coordinator

Rue Gilt Groupe; United States; On-site; USD 50,000 - 55,000; Full time

Job summary

A leading off-price e-commerce company is seeking an E-Commerce Operations Coordinator. This fully remote role involves enhancing customer experience, resolving product issues, and managing partner relations. Ideal candidates will have 2-3 years in operations and strong analytical skills.

Benefits

Bonus/commission

Stock options

401(k) participation

Paid time off

Medical, dental, vision and basic life insurance

Qualifications

• 2-3 years experience in an operations role or similar role.
• Prior experience in ecommerce or retail preferred.
• Ability to self-organize and handle multiple priorities in a fast-paced environment.

Responsibilities

• Review and approve all ShopSimon product content submitted by partners.
• Solve product categorization and attribute issues.
• Manage partner invoicing and payment adjustments.

Skills

Strong problem identification and analytical skills

Highly proficient Excel capabilities

Customer service experience

Process oriented

Job description

**This is a fully remote position**

THE ROLE: E-Commerce Operations Coordinator

We’re looking for…

As an E-Commerce Operations Coordinator, you will play a key role in delivering an outstanding experience for our customers and brand partners. You are the liaison between the two and work effectively cross-departmentally. In this role, you are solutions oriented, inquisitive, self-motivated, a problem solver, and lead with the customers experience top of mind to deliver quality service and positive outcomes.

What You’ll Do:

• Review and approve all ShopSimon product content submitted by partners
• Solve product categorization and attribute issues as identified
• Resolve escalated customer support issues as needed
• Address customer feedback and data trends with partners to suggest improvements and ensure customer satisfaction
• Manage partner invoicing and payment adjustments
• Perform on-going analytics of key operational metrics

About You:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

• 2-3 years experience in an operations role or similar role
• Prior experience in ecommerce or retail preferred
• Customer service experience is a plus!
• Strong problem identification and analytical skills
• Highly proficient Excel capabilities and comfort with stitching data together across different data sources
• Process oriented and a desire to continuously improve
• Ability to self-organize and handle multiple priorities in a fast-paced environment

Expected Base Salary Range: $50,000 - $55,000

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

ABOUT US:

Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.

Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon.

Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.