E-Commerce Operations Analyst

Pipe17; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Healthcare, dental, and vision

Retirement plan

Choice of Apple laptop and monitor

Unlimited vacation policy (minimum 2+1

Job summary

Pipe17 Inc. is seeking an Onboarding Support Specialist to assist Solution Architects during customer onboarding by preparing documentation, test cases, and system configurations.

You will help customers with basic operational questions and document workflows across tools like Asana, Zendesk, and HubSpot. You will learn to configure integrations between e-commerce platforms, ERPs, 3PLs, and marketplaces, perform data validation on orders, inventory, and shipments, and monitor sync issues while

Qualifications

• Basic understanding of APIs, data flows, or system integrations.
• Familiarity with Excel or Google Sheets for data analysis.
• Curiosity about e-commerce platforms like Shopify and Amazon.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Proactive, resourceful, and growth-oriented mindset.

Responsibilities

• Assist Solution Architects during onboarding by preparing docs, test cases, and system configurations.
• Answer basic operational or technical questions under supervision.
• Document workflows, settings, and troubleshooting steps in Asana, Zendesk, HubSpot.
• Learn to configure and test integrations between e-commerce platforms, ERPs, 3PLs, and marketplaces.
• Perform data validation checks for orders, inventory, and shipments.
• Monitor sync errors, escalations, and customer-reported issues.
• Track project tasks and deadlines with Solution Architects.
• Escalate technical issues with clear documentation.
• Contribute to knowledge base and internal process docs.

Skills

API basics

Data analysis

E-commerce platforms

Communication

Detail orientation

Proactive mindset

Growth mindset

Tools

Excel

Google Sheets

Asana

Zendesk

HubSpot

Job description

Responsibilities

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations


• Support customers by answering basic operational or technical questions under supervision


• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot


• Learn how to configure and test integrations between e-commerce platforms, ERPs, 3PLs, and marketplaces


• Perform data validation checks for orders, inventory, and shipments


• Help monitor sync errors, escalations, and customer-reported issues


• Work with Solution Architects to track project tasks and deadlines


• Escalate technical issues with clear documentation


• Contribute to knowledge base articles and internal process documentation

Requirements

• Basic understanding of APIs, data flows, or system integrations


• Familiarity with Excel or Google Sheets for data analysis


• Curiosity about e-commerce platforms like Shopify and Amazon


• Strong verbal and written communication skills


• Detail-oriented with strong organizational skills


• Proactive, resourceful, and growth-oriented mindset

Benefits

• Competitive salary


• Healthcare, dental, and vision coverage


• Retirement plan


• Choice of Apple laptop and monitor equipment


• Unlimited vacation policy (minimum 2 weeks required)

About the Company

Pipe17 is an AI-native Enterprise Order Operations Platform for brands and 3PLs. We provide a unified operational layer that manages orders, inventory, products, fulfillment, and exceptions across every channel and partner.