LATAM/Americas ERP (Netsuite) Solution Consultant, Implementation

Pipe17; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Great healthcare + dental + vision coverage

Unlimited vacation policy

Pick your own equipment

Job summary

A venture-funded software company is seeking an ERP Solution Consultant to oversee customer onboarding and support. The role requires at least 4 years of experience in the software industry and strong problem-solving skills. Candidates should be comfortable using AI tools and have excellent communication abilities. This remote position offers competitive compensation, including great healthcare and an unlimited vacation policy.

Qualifications

• Minimum of 4 years experience in the software/tech industry.
• Experience with customer onboardings.
• Solid project management and customer management skills.

Responsibilities

• Own the customer as the single point of contact during post-sale journey.
• Translate business requirements into product use cases.
• Perform troubleshooting and development assistance to customers.

Skills

AI fluency

Communication Skills

Customer Management

Analytical Skills

Project Management

Problem Solving

Tools

NetSuite

Acumatica

REST APIs

Pipe17

Job description

Remote

Our Commitment to Our Team

At Pipe17, our values aren’t just words on a wall. They’re how we operate every day.

We are a high-performance team built around ownership,integrity, and a strongbias for action.

We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission.

We operate with urgency, but not recklessly. We focus on what matters most, take initiative, and course-correct quickly when needed. We value people who speak up, follow through, and take pride in their work.

Teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions is a daily practice, not just something we talk about. We learn from each other, improve constantly, and rally around our mission: unify commerce after the buy button.

We act with integrity. We do what’s right, even when it’s hard. That’s how we build trust with each other, our customers, and our partners. If these values resonate with how you like to work, you’ll fit right in.

Location

LATAM

This Position

ERP Solution Consultants, Implementation at Pipe17 are involved in pre-sales, and actively taking ownership of the customer onboarding, and post-sales support work, taking ownership of the customer’s requirements and problems from start to finish. Pre-sales can involve requirements gathering and demos and on-boarding is one part project manager and one part implementation lead. Onboarding is the process of working with the customer and managing their migration to and adoption of the Pipe17 platform. Post-sales involves technical support and customisations and upselling additional functionality over time.

AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

About You

You’re empathetic. You’ll be working directly with customers using our services as they encounter and overcome problems. You’re able to put yourself in their shoes and help point them in the right direction.

You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal).

You like variety and enjoy multifaceted roles. As a part of a distributed team, you excel with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact and build processes that’ll make your job more efficient over time.

You have experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc.

Responsibilities

• Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
• Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
• Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
• Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
• Translate business requirements into product use cases or technical requirements
• Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org
• Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
• Coach and educate customers to improve adoption of Pipe17
• Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the Voice of the Customer to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
• Create and improve documentation to help customers and partners help themselves
• Document onboarding steps for future reference and to transition to other teams as needed

Skills and Experience

• Minimum of 4 years experience in the software/tech industry
• Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP
• Understand integrations (using REST APIs) with cloud systems
• Experience with configuring SAAS products
• Mid‑market focus on customers
• Analytical, problem‑solving, and troubleshooting skills
• Solid project management and customer management skills
• Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc.
• Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else)

Compensation (US FTE)

• Great healthcare + dental + vision coverage
• Pick your own equipment. We’ll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn’t a vague policy where unlimited vacation means no vacation.

About Us

Pipe17 is a venture‑funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area.

We provide an AI‑native OrderOps platform that makes commerce operations effortless for brands and 3PLs. Pipe17 connects sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real‑time visibility so operations stay proactive - not reactive.

With Pipe17, companies scale omnichannel, onboard faster, protect margins, and reduce operational costs - all while serving customers better.

Pipe17 sells directly to merchants and 3PLs and through a growing ecosystem of technology and services partners. The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics.

Pipe17 recently announced its Series A funding to accelerate growth and category leadership. You can read more here.

Equal Employment Opportunity

As set forth in Pipe17’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.