E-Commerce Lead - Drops, Analytics & CX (Remote)

Epoch Lacrosse; Detroit (MI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote flexibility

Competitive salary & benefits

Employee discounts

Job summary

Epoch Sports seeks an experienced E-Commerce Manager to lead its online storefront and customer journey. The role blends digital merchandising, site management, campaign coordination, and hands-on support, requiring 2–4 years in e-commerce and a passion for sports gear.

You will own day-to-day store operations, optimize product listings, drops, and performance while building relationships with the community. This hybrid role offers flexibility and a fast-moving culture.

Qualifications

• 2–4 years of experience in an e-commerce or DTC brand
• Proficiency with Shopify Plus, Google Analytics, and Gorgias (or comparable platform)
• Strong written communication skills and an instinct for customer tone and messaging
• Ability to analyze data, identify trends, and implement site optimizations
• Comfortable working cross-functionally in a fast-paced startup environment

Responsibilities

• Oversee the Epoch Sports Shopify Plus store operations including product uploads, pricing updates, categorization, collections, and metadata
• Monitor and improve website performance, UX, and conversion rates
• Coordinate seasonal product drops, campaign pages, sales promotions, and restocks with marketing and creative teams
• Ensure on-site branding, product imagery, and copy reflect current marketing strategy and tone
• Track KPIs like conversion rate, bounce rate, AOV, UPT, return rate, and site speed
• Collaborate with fulfillment and warehouse teams for inventory flow and timely shipping
• Manage integrations and tools such as Klaviyo, Gorgias, Google Analytics, Meta Ads, and post-purchase flows
• Provide responsive customer support via Gorgias (email, chat, phone) and elevate recurring feedback to product/ops/design
• Represent the voice of the customer in strategic meetings to improve the overall user journey
• Maintain brand-aligned, professional communication across all touchpoints

Skills

Strong written communication

Analytical mindset

Cross-functional collaboration

Customer-focused

Tools

Shopify Plus

Google Analytics

Gorgias

Job description

Epoch Sports seeks an experienced E-Commerce Manager to lead its online storefront and customer journey. The role blends digital merchandising, site management, campaign coordination, and hands-on support, requiring 2–4 years in e-commerce and a passion for sports gear.

You will own day-to-day store operations, optimize product listings, drops, and performance while building relationships with the community. This hybrid role offers flexibility and a fast-moving culture.