On-Site E‑Commerce & CX Lead (Shopify Plus)

Eccalon, LLC; Detroit (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Epoch Sports is seeking an E-Commerce & Customer Experience Manager to lead our online storefront and customer journey. This hybrid role combines digital merchandising, website management, campaign coordination, and hands-on customer support to drive growth and brand loyalty.

You will manage day-to-day e-commerce operations, optimize product listings and launches, troubleshoot site performance, and nurture relationships with our community while representing the voice of the customer in

Qualifications

• Experience running e-commerce and customer experience in a DTC brand.
• Strong written communication and customer tone.
• Ability to analyze data and optimize site performance.

Responsibilities

• Oversee Shopify Plus store operations, product uploads, pricing, and collections.
• Lead customer support via Gorgias and improve the overall user journey.

Skills

Data analysis

Cross-functional collaboration

Customer-focused communication

Startup mindset

Tools

Shopify Plus

Google Analytics

Gorgias

Job description

Epoch Sports is seeking an E-Commerce & Customer Experience Manager to lead our online storefront and customer journey. This hybrid role combines digital merchandising, website management, campaign coordination, and hands-on customer support to drive growth and brand loyalty.

You will manage day-to-day e-commerce operations, optimize product listings and launches, troubleshoot site performance, and nurture relationships with our community while representing the voice of the customer in