E-Commerce Fulfillment Specialist

Kroger Co.; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger Co. in Phoenix is hiring for an e-Commerce Order Selector who assembles online orders with care for freshness, processes payments, and loads orders into customers' cars at pickup.

You will ensure a positive shopping experience and uphold the company's values of respect, honesty, integrity, diversity, inclusion, and safety. You will meet customer expectations for easy shopping, accuracy, and timely communication while adhering to safety standards.

Qualifications

• Excellent oral and written communication skills.
• Ability to read shelf tags for accurate item identification.
• Basic math skills for counting, totals, and change.
• Ability to work without supervision and follow directions.

Responsibilities

• Meet/exceed customer expectations for ease of shopping and freshness.
• Adhere to laws, safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in temp zones.
• Initiate and complete selection for online orders.
• Process orders through POS system accurately.
• Handle substitutions when items are out of stock.
• Bag orders and communicate substitutions to customers at pick-up.
• Maintain organization of staging areas and equipment.
• Report discrepancies and temperature issues to supervisor.
• Perform opening and closing procedures and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet productivity standards in a high-paced environment.
• Provide courteous customer service and support to minors, individuals with special needs, and older adults.
• Perform essential job functions with or without accommodations.

Skills

Excellent oral/written communication

Read shelf tags

Basic math skills

Work without supervision

Job description

Kroger Co. in Phoenix is hiring for an e-Commerce Order Selector who assembles online orders with care for freshness, processes payments, and loads orders into customers' cars at pickup.

You will ensure a positive shopping experience and uphold the company's values of respect, honesty, integrity, diversity, inclusion, and safety. You will meet customer expectations for easy shopping, accuracy, and timely communication while adhering to safety standards.