e-COMMERCE/DEPARTMENT LEAD

Kroger Mountain View Foods; Saint Francis (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an e-Commerce/Department Lead to oversee daily operations of the e-Commerce department. Responsibilities include managing team members, ensuring compliance with safety procedures, and enhancing customer satisfaction. Ideal candidates will have supervisory experience and strong communication skills.

Qualifications

• Proven supervisory experience required.
• Excellent communication skills needed.
• Basic math skills essential.

Responsibilities

• Assist Store e-Commerce manager with daily operations.
• Train team members and manage scheduling.
• Troubleshoot e-Commerce equipment.

Skills

Communication

Supervisory Experience

Self-Directed

Basic Math

Tools

Computers

Job description

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Job Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain supplies needed to perform duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies, and invalid temperature types to the store e-Commerce manager
• Perform opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members' daily performance and annual reviews
• Work cooperatively in high-paced and stressful environments
• Manage conflicts in a reasonable, nonconfrontational manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve issues
• Support and assist through interaction with minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodation

Qualifications

Minimum

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent communication skills
• Basic math skills (counting, addition, subtraction)
• Self-directed with minimal supervision

Desired

• Experience in production or warehouse environments, stocking shelves, or cashier roles

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Dairy Product Manufacturing

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