e-COMMERCE/DEPARTMENT LEAD

Kroger; Saint Francis (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking an e-Commerce/Department Lead to assist in managing the e-Commerce department. The role involves overseeing daily operations, training staff, and ensuring compliance with safety and operational standards. Ideal candidates should have supervisory experience and strong communication skills, thriving in a fast-paced environment.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.

Responsibilities

• Assist the Store e-Commerce manager in managing daily operations.
• Train team members in their roles.
• Act as person in charge when manager is unavailable.

Skills

Communication

Self-directed

Basic Math

Job description

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Job Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
2. Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
3. Perform responsibilities required of selectors and customer attendants as needed.
4. Train all functions and duties of the selector and customer attendant roles.
5. Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
6. Assist with scheduling to meet operational and associates’ needs.
7. Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
8. Print and distribute order labels, including orders for perishable departments.
9. Troubleshoot e-Commerce equipment and devices.
10. Maintain supplies needed to perform duties.
11. Keep staging areas and equipment organized and clean.
12. Report pricing, scanning, item location discrepancies, and temperature issues to the store e-Commerce manager.
13. Perform opening and closing procedures.
14. Implement process improvements as directed by the division or enterprise e-Commerce team.
15. Provide feedback on team members' daily performance and participate in annual reviews.
16. Work effectively in a high-paced and sometimes stressful environment.
17. Manage conflicts in a reasonable and cooperative manner.
18. Act with honesty and integrity regarding customer and business information.
19. Follow directions and seek assistance to resolve issues.
20. Support and assist in interactions with minors, individuals with special needs, and older adults.
21. Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with minimal supervision.

Desired

• Experience in production or warehouse environments, stocking shelves, or cashier roles.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail