e-COMMERCE/DEPARTMENT LEAD

Pick 'n Save in; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an e-Commerce/Department Lead to assist in managing the store's e-Commerce operations. The ideal candidate will demonstrate core values and ensure customer satisfaction while managing team members and daily tasks effectively.

Qualifications

• Proven supervisory experience required.
• Ability to read shelf tags and basic computer knowledge.

Responsibilities

• Assist Store e-Commerce manager in daily operations.
• Act as person in charge when manager is unavailable.
• Train team members and manage customer orders.

Skills

Communication

Self-directed

Basic Math

Job description

e-COMMERCE/DEPARTMENT LEAD (Finance)

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Experience in a production-oriented or warehouse environment, stocking shelves, or cashier experience

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Perform responsibilities of selectors and customer attendants as needed
• Train team members in functions and duties of selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and staff needs
• Maintain the intake of customer orders and assign work to team members
• Print and distribute order labels, including for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain supplies needed for duties
• Keep staging areas and equipment organized and clean
• Report discrepancies in pricing, scanning, item location, and temperature types
• Perform opening and closing procedures
• Implement process improvements as directed
• Provide feedback during performance reviews
• Work cooperatively in high-paced and stressful environments
• Manage conflicts in a nonconfrontational manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when needed
• Support interactions with minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodation