E-commerce Customer Support Specialist (Part-Time)

Goodwill Central Oklahoma; Oklahoma City (OK); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Goodwill Central Oklahoma is hiring an E-commerce Customer Service Specialist to respond to customer inquiries via email or phone and to manage the local pickup process for items selected for pickup at the location.

The role requires a High School diploma or GED, at least 6 months in a customer service role, and the ability to read, write, and speak English. Starting pay is $13.75 per hour, with opportunities to contribute to a team-focused e-commerce operation.

Qualifikationen

• High School diploma or GED is required.
• At least 6 months of experience in a customer service role.
• Must be 18 years old.
• Ability to speak, read and write English.
• Reliable transportation or ability to work scheduled days.
• Bilingual a plus.

Aufgaben

• Reviews and responds to all customer inquiries within 1 business day.
• Prepares items for pick up that the customer elected to pick up locally or were designated as local pick up only when listed on the site.
• Maintain log of all items signed for as local pick up.
• Follows all policies and procedures established by shopgoodwill.com and by Goodwill Central Oklahoma.
• Assists in maintaining overall E-commerce department appearance, including cleanliness of facility and housekeeping to Agency standards.
• Maintains a positive work environment by behaving and communicating in a positive manner with co-workers and the management team.
• Attend all meetings and training as required by the organization.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.

Kenntnisse

Customer service

Communication

Time management

Attention to detail

Multitasking

Teamwork

Adaptability

Organizational skills

Ausbildung

High School diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Goodwill Central Oklahoma is hiring an E-commerce Customer Service Specialist to respond to customer inquiries via email or phone and to manage the local pickup process for items selected for pickup at the location.

The role requires a High School diploma or GED, at least 6 months in a customer service role, and the ability to read, write, and speak English. Starting pay is $13.75 per hour, with opportunities to contribute to a team-focused e-commerce operation.