E‑Commerce Customer Care Specialist

Goodwill Industries of Central Oklahoma,; Oklahoma City (OK); On-site; USD 18,000 - 21,000; Full time

Job summary

Goodwill Central Oklahoma is seeking an E-commerce Customer Service Specialist in Oklahoma City to respond to customer inquiries via email or phone and manage the local pick up process for items chosen for pickup.

The role requires a high school diploma or GED, at least 6 months of customer service experience, and the ability to communicate clearly in English. Starting pay is $13.50 per hour, with opportunities to grow within the E-commerce department.

Qualifications

• High School diploma or GED.
• 6 months experience in a customer service role.
• Must be 18 years old.
• Ability to speak, read and write the English language.

Responsibilities

• Respond to all customer inquiries within 1 business day.
• Prepare items for local pickup as requested or listed as local pickup only.
• Maintain log of all items signed for as local pickup.
• Follow all policies and procedures of shopgoodwill.com and Goodwill Central Oklahoma.
• Assist in maintaining overall E-commerce department appearance and cleanliness.

Skills

Customer service

Communication

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Job description

Goodwill Central Oklahoma is seeking an E-commerce Customer Service Specialist in Oklahoma City to respond to customer inquiries via email or phone and manage the local pick up process for items chosen for pickup.

The role requires a high school diploma or GED, at least 6 months of customer service experience, and the ability to communicate clearly in English. Starting pay is $13.50 per hour, with opportunities to grow within the E-commerce department.