E-Commerce Customer Sales Associate - Dallas, TX

Fourth Floor; Dallas (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Fourth Floor in Dallas is seeking an E-Commerce Customer Sales Associate to join its Client Relations team. This hybrid role blends luxury service with digital sales across phone, email, live chat, and other online channels to deliver an elevated client experience.

The ideal candidate has 3+ years in luxury retail or e-commerce customer service, strong communication, and a track record of turning inquiries into sales while building lasting client relationships.

Qualifications

• 3+ years in customer service, retail, or contact center.
• Luxury retail or e-commerce experience preferred.
• Excellent written and verbal communication skills.
• Strong sales ability with ability to close sales.
• Polished, professional service for discerning luxury clientele.
• Clienteling and relationship-building skills.
• Proficiency with Microsoft Office.
• Experience with Salesforce, CRM, email or chat platforms is a plus.
• SAP experience a plus.
• Knowledge of luxury jewelry, timepieces, or gemstones a plus.
• Typing speed of at least 50 WPM.
• Bachelor's degree preferred but not required.

Responsibilities

• Provide elevated customer service and sales support across digital channels.
• Manage inbound inquiries and outbound follow-up to strengthen relationships.
• Identify client needs, make product recommendations, and convert inquiries to sales.
• Process merchandise orders with high accuracy.
• Build client relationships through proactive clienteling.
• Capture and maintain client information in CRM systems.
• Provide guidance on products, launches, and services.
• Coordinate sales referrals with retail locations and internal teams.
• Work toward sales goals, KPIs, and service levels.
• Stay updated on product launches and campaigns.
• Support outbound clienteling initiatives and special projects.

Skills

Communication

Sales

Experience

Luxury Retail

Clienteling

multitask

MS Office

CRM tools

Salesforce

SAP

Product knowledge

Typing 50 WPM

Education

Bachelor's degree

Tools

Salesforce

CRM

Job description

Our client, a prestigious global luxury brand, is seeking an E-Commerce Customer Sales Associate to join its Client Relations team in Dallas. This hybrid role combines luxury customer service, digital sales, and relationship management across phone, email, live chat, and other online channels. The ideal candidate is a polished communicator with experience in luxury retail, e-commerce, customer service, or a contact center environment who can deliver an elevated client experience while identifying opportunities to drive sales and build lasting relationships.

Key Responsibilities

• Provide elevated customer service and sales support across phone, email, live chat, and other digital channels
• Manage inbound customer inquiries while conducting outbound follow-up to maintain and strengthen client relationships
• Identify client needs, provide thoughtful product recommendations, overcome objections, and convert inquiries into sales opportunities
• Process merchandise orders initiated through phone and online channels with a high level of accuracy
• Build and maintain client relationships through personalized follow-up and proactive clienteling
• Accurately capture and maintain client information within CRM and customer management systems
• Provide knowledgeable guidance regarding products, availability, services, launches, and other customer inquiries
• Partner with retail locations and internal teams to coordinate sales referrals and client requests
• Work toward established sales goals, KPIs, service levels, and response standards
• Maintain current knowledge of product launches, campaigns, and internal processes
• Support outbound clienteling initiatives and special projects as needed

Qualifications

• 3+ years of experience in customer service, retail, a contact center, or a related client-facing environment
• Luxury retail or e-commerce experience preferred
• Excellent written and verbal communication skills
• Strong sales ability with experience identifying customer needs and closing sales
• Ability to provide polished, professional service to discerning luxury clientele
• Strong clienteling and relationship-building skills
• Comfortable assisting customers through phone, email, live chat, social media, and virtual channels
• Ability to navigate and multitask across multiple applications and systems
• Proficiency with Microsoft Office
• Salesforce, CRM, email, or chat management platform experience is a plus
• SAP experience is a plus
• Knowledge of luxury jewelry, timepieces, or gemstones is a plus
• Keyboarding speed of at least 50 WPM
• Bachelor's degree preferred but not required
• Additional languages are a plus
• Must have valid U.S. work authorization; visa sponsorship is not available

This is a hybrid position based in Dallas. Candidates must have flexibility to work varying schedules within the required operating hours, including evenings, weekends, and holidays based on business needs.