E‑commerce Content & Experience Coordinator

Michael Kors; New York, Northern (NY, KY); Hybrid; USD 65,000 - 70,000; Full time

Job summary

Michael Kors is seeking an execution-focused professional to drive hands-on site content across our North America sites, working closely with Site Merchandising and Web Production. You will translate strategies into briefs, manage calendars, and ensure flawless launches.

You'll own QA, support updates in third-party tools, and maintain documentation while meeting tight deadlines in a fast-paced e-commerce environment in NYC three days per week.

Qualifications

• 1+ years of experience in e-commerce, digital content, site operations, project coordination, or a retail-related field.
• Exceptional attention to detail and a strong commitment to accuracy.
• Ability to manage repetitive, high-volume executional work while consistently meeting deadlines.
• Strong organizational, communication, and follow-through skills.
• Ability to follow established processes, incorporate feedback, and escalating issues appropriately.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Ability to work in the New York City office three days per week.

Responsibilities

• Execute approved digital content strategies across the Michael Kors and Michael Kors Outlet North America websites.
• Support the day-to-day execution of homepage updates, landing pages, navigation, promotions, seasonal campaigns, sale events, and other site content.
• Own the on-site execution of the Michael Kors Outlet promotional calendar, ensuring promotional messaging, creative, links, timing, and site placements are accurate.
• Translate approved strategies and direction into clear briefs, linking documents, tickets, trackers, and executional deliverables.
• Coordinate with Site Merchandising, Web Production, and other cross-functional partners to move content from briefing through launch.
• Perform detailed quality assurance before and after launches, identifying and escalating content, linking, messaging, and functionality issues.
• Maintain accurate content calendars, project trackers, process documentation, and other team resources.
• Support the execution of updates within third-party tools and platforms based on strategies and requirements established by the Digital Content & Experience Manager.
• Complete daily site walkthroughs and support ongoing site maintenance across Michael Kors and Michael Kors Outlet.
• Assist with gathering materials and performance data for seasonal recaps and leadership reviews.

Skills

Site operations

Content execution

Project coordination

Communication

Documentation

Tools

Salesforce Commerce Cloud

Dynamic Yield

Contentsquare

Monday.com

Jira

Job description

Michael Kors is seeking an execution-focused professional to drive hands-on site content across our North America sites, working closely with Site Merchandising and Web Production. You will translate strategies into briefs, manage calendars, and ensure flawless launches.

You'll own QA, support updates in third-party tools, and maintain documentation while meeting tight deadlines in a fast-paced e-commerce environment in NYC three days per week.