Luxury Retail Store Lead & Customer Experience Coach

Michael Kors; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Michael Kors is seeking talent in the United States to join a fast-paced retail team. The role focuses on delivering an elevated customer experience, leading store operations, and developing client relationships across channels.

Qualified candidates have 3+ years of relevant retail management experience, strong English proficiency, and the ability to work flexible schedules including weekends and holidays. Capri Holdings promotes equal opportunity employment and accessible recruitment.

Qualifications

• 3+ years of relevant retail management experience.
• Proficiency in reading, speaking and writing in English.
• Authorization to work in the United States; we are unable to sponsor or take over sponsorship of an employment visa at this time.
• Ability to meet store scheduling and availability expectations, including weekends, holidays, and high retail traffic and sales days.

Responsibilities

• Drive results through delivering an elevated customer experience
• Lead and execute key opening and closing duties and operational tasks. Demonstrate flexibility and desire for individual growth in a fast-paced store environment
• Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques. Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Drive Omni channel sales by utilizing all available tools and technology

Job description

Michael Kors is seeking talent in the United States to join a fast-paced retail team. The role focuses on delivering an elevated customer experience, leading store operations, and developing client relationships across channels.

Qualified candidates have 3+ years of relevant retail management experience, strong English proficiency, and the ability to work flexible schedules including weekends and holidays. Capri Holdings promotes equal opportunity employment and accessible recruitment.