E-Commerce Associate I

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 20,000 - 28,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is hiring for an e-commerce assistant responsible for item photography, descriptions, and online listing management. You will respond to customer inquiries and maintain accurate records while keeping a clean work area.

The role involves scanning books for ShopGoodwill, using Amazon/eBay platforms, and ensuring quality photos. A GED is required and a background check will be completed.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience and/or training or equivalent combination.
• Applicant must pass background check.
• Willingness to adhere to Goodwill Industries of the Inland Northwest directives and policies.

Responsibilities

• Acquire items, write descriptions, take photos and upload to ShopGoodwill/E-Books site.
• Answer customer questions and provide courteous customer service.
• Maintain record-keeping and paperwork; ensure a clean, organized work area.
• Scan books for online listings and manage photo uploads.
• Describe items accurately for ShopGoodwill and other auction sites.
• Shelve and handle jewelry items and ensure proper inventory.
• Collaborate with Workforce and Family Services to assist participants.
• Follow all health, safety, and PPE requirements.

Skills

Customer service

Photography

Attention to detail

Teamwork

Education

GED

Tools

ShopGoodwill

Picasa

Amazon

eBay

Job description

Closes:10/11/26 - Spokane, WA - Part &/or Full-time/Hourly

Wage: $17.40 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary: Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part-time positions with limited benefits. Applicant must pass background check.

Education and/or Experience: High school diploma or general education degree (GED.) One to three months related experience and/or training or equivalent combination of education and experience.

Essential Duties and Responsibilities include the following:

Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.

E-Books

• Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.


• Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.


• Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed.


• Shelve books, audio media, and DVD's on the proper shelves.


• Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.


• Track packages through shipping systems by individual tracking numbers.


• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).


• Communicate known customer issues with Management in a timely manner.

Specialty Items/Jewelry

• Working knowledge of precious metals, gem stones, and synthetics.


• Must recognize brand stamps (i.e. high end, vintage and trendy).


• Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.


• Have computer experience as we will use Picasa to upload images and other sites to gather information on items.


• Photography experience. Our photos need to be clear and detailed to show the customer small details.

Online Auctions

• Maintain up to date knowledge of antiques and salable merchandise.


• Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.


• Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.


• Return store merchandise not accepted for sale as directed.


• Responsible for shelving listed items and pulling sold items as directed.


• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).

Work collaboratively with Workforce and Family Services to provide participant services.

Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.

Properly wear and maintain all required Personal Protective Equipment (PPE).

Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.

Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).

Other duties as assigned.