ECOMMERCE EMPLOYEE

Goodwill Industries of Lane & South Coast Counties & Alaska; Eugene (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking an E-Commerce Lister to join our team. You will compile and list books and media, research items, photograph, describe conditions, and assign accurate categories for online auctions.

The role requires attention to detail, reliable teamwork, and the ability to meet daily production goals while maintaining high quality. On-site warehouse environment with standard daytime hours.

Qualifications

• Attention to detail and accuracy in listings and inventory.
• Ability to work in a team and independently.
• Strong communication and basic computer/internet skills.

Responsibilities

• List books and media quickly and accurately.
• Describe items for auction with research and categorization.
• Photograph items for sale with clear pictures.
• Pack and ship all orders within 2 business days.
• Maintain inventory and organize shelves, price items as needed.
• Assist with customer service when required.
• Process jewelry donations and apply price tags as needed.

Skills

Attention to detail

Communication skills

Teamwork

Organizational skills

Internet and basic software

Tools

Pallet jack

Hand truck

Job description

JOB SUMMARYResponsible for working as a team to accomplish set standards/goals for operating a successful E-Commerce department. All Duties can rotate and will be assigned the morning of operation.ESSENTIAL DUTIES AND RESPONSIBILITIESList books and media in a quick and accurate manner.Accurately describe items being listed.Meet or exceed daily production goals.Fully and accurately describe items listed for auction, including, but not limited to:Researching item to be listed.Assigning an appropriate category.Adding appropriate disclaimers.Adding appropriate photographs.Accurately describing item including any damage.Measuring and adding accurate measurements to each listing.Adding correct shipping and handling charges to each listing.Accurately assign dates and times to each listing.Track incoming product from stores with care and speed.Accurately represent items in photographs and clean items when needed.Photograph items for sale with clear pictures that sell the item.Responsible for keeping the listers supplied with product.Check all orders for address validation.Create electronic files and print paper pack sheets for all orders.Accurately pull orders from inventory.Double check orders for accuracy.Pack & ship all orders within 2 business day timeframe.Maintain and feed Disc Re-Surface Machine (150 discs/day/machine).Work with listing team to answer questions regarding shipping needs of auction items.Generate and print paper pack sheets for all auctioned items.Accurately pull orders from shelves for shipping.Check orders for accuracy.Package and prepare all orders for shipment.Generate postage for each order.Stage packages for pick-up by specified time.Properly store/clean-up supplies orders for collectibles and maintain organized box inventory.Conduct monthly inventory of supplies.Responsible for keeping accurate inventory.Shelve listed products on appropriate shelf by date.Pull all sold merchandise from shelves.Relist or recycle all unsold and unpaid merchandise.Keep shelves organized by re-arranging merchandise.Assist with customer service when needed.Accept and processes jewelry donations.Assumes responsibility for quality control of donations processed.Maintains accurate and consistent prices.Apply price tags to all jewelry not accepted for E-Commerce.Allocate proper inventory to store.Other duties as assigned.JOB EXPECTATIONSBasic knowledge of books.Reports for scheduled work regularly and on time. Notifies supervisor as soon as possible regarding the need and expected duration of any absence.Maintain clean and organized stocked work and storage areas.Meet or exceed productivity goals.Maintains high quality and high quantity in processing goods.Use correct lifting and material handling techniques and follows Goodwill safety procedures.Comply with all Goodwill policies and procedures, CARF standards and safety and security regulations.Must be able to pass an Oregon Department of Human Services criminal background check and pre-employment drug screening test. These are non-negotiable.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Attention to detail and accuracy of items stocked, pulled and packaged.Must have good communication skills, competent in internet use and a variety of software applications.Must be able to work independently and in a team environment.Must have good organizational decision-making skills.EXPERIENCENo minimum experience required. E-Commerce experience preferred.EDUCATIONNo minimum experience requirement.CERTIFICATES, LICENSES, REGISTRATIONSNone required.PHYSICAL DEMANDS OF WORK REQUIREMENTSThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, climb or balance, and talk or hear.The employee is frequently required to use hands to handle or feel objects, tools or controls and reach with hands and arms.The employee must frequently lift and/or move up to 35 pounds and use a hand truck and pallet jack.WORK ENVIRONMENTMay be exposed to dust if working in a warehouse setting. Minimal Adaptability required; work environment routine with few short deadlines and rare instances of critical or unusual situations. Works indoors in a warehouse setting. The noise level in the work environment is usually moderate.WORK HOURSWork hours are typically Monday through Friday, 8 AM to 4:30 PMCORE COMPETENCIESTechnical skills – Strives to continuously build knowledge and skills.Customer service – Responds promptly to customers’ needs; responds to requests for service and assistance; meets commitments.Interpersonal skills – Remains open to others’ ideas and tries new things.Oral communication – Responds well to questions.Teamwork – Gives and welcomes feedback; supports everyone’s efforts to succeed.Ethics – Upholds organization values.Organizational Support – Follows policies and procedures.Motivation – Measures self against standard of excellence.Professionalism – Approaches others in a tactful manner.Quality – Completes work in a timely manner; strives to increase productivity.Safety and security – Observe safety and security procedures; reports potentially unsafe working conditions.Adaptability – Able to deal with frequent change, delays, or unexpected events.Attendance/punctuality – Is consistently at work and on time.Dependability – takes responsibility for own actions.Initiative – asks for and offers to help when needed.Innovation – generated suggestions for improving work.