E-Commerce Assistant Manager

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 54,000 - 57,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is seeking an E-Commerce Operations Associate in Spokane, WA, for a full-time hourly role. The successful candidate will support the E-Commerce Manager, coordinate donation processing, and drive daily operations in a fast-paced environment.

Responsibilities include ensuring accurate pricing, compelling product photography and descriptions, inventory control, and delivering excellent customer service to shoppers and donors.

Qualifications

• Must have a valid driver's license, a clean driving record, and proof of personal auto insurance.
• Ability to drive for company business.
• Must pass driver record and background check.

Responsibilities

• Assist E-Commerce Manager in leading the E-Commerce team and daily operations.
• Oversee processing and separation of incoming donations for proper sale preparation.
• Ensure accurate product descriptions, pricing, photos, and inventory management.
• Provide quality customer service to shoppers, donors, and staff, and address complaints within 24 hours.

Job description

Closes: 10/11/26- Spokane, WA - Full-time/Hourly

Wage: $26.75 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary

Assist E-Commerce Manager with providing leadership, support, & guidance to the E-Commerce team to ensure the smooth flow of daily operations & adherence to Goodwill policies. Requires the ability to drive for company business, which includes a valid driver's license, clean driving record, & proof of personal auto insurance. Must pass driver record & background check.

Supervisory Responsibilities

In absence of E-Commerce Manager, monitor ShopGoodwill & E-Books employees.

Essential Duties & Responsibilities

Must demonstrate willingness & ability to adhere to Goodwill Industries of the Inland Northwest rules, policies, & safety procedures.

Facility Operations

• Assist in management of proper processing & separation of incoming donations.
• Ensure E-Commerce maximizes used goods processing through proper application of Production Standards: sorting, preparing, & pricing items for sale. Ensure production goals are met or exceeded.
• Ensure maximum sales performance through proper product selection, photography, accurate & concise descriptions, & inventory levels. Ensure E-Commerce meets or exceeds sales goals.
• Ensure E-Commerce is presenting quality customer service in a timely & courteous manner to all shoppers, donors, & employees. Follow-up on all customer complaints within 24-hours of receipt.
• Act as a liaison with Workforce&Family Services for participant program coordination.
• Assure that proper attention is given to department appearance, cleanliness, & environment including but not limited to: aisles, trash cans, lights, restrooms, shelves, window ledges, & doors.
• Ensure that computer equipment, cameras, scales, doors, fire extinguishers, & restrooms are in proper working order.
• Assist in maintaining a clean & orderly production environment. Ensure machinery &/or devices are in proper working order.
• Ensure merchandise is properly packaged according to shipping vendor specifications.
• Oversee all merchandise for entry into the E-Commerce websites. Monitor photographing & writing for accurate & concise descriptions.
• Oversee inventory tracking system of incoming & posted items. Ensure operational guidelines are met specific to facility sales goals & Operations standards.

Loss Prevention

• Keep E-Commerce clean & free of safety hazards. Ensure that safety procedures are understood & followed by all staff & E-Commerce employees.
• Ensure loss prevention matters are reported, investigated, & corrected in a timely manner.
• Ensure that all software programs are working properly for E-Commerce. Contact E-Commerce Manager &/or IT Department when problems arise.

Miscellaneous Duties

• Assist the E-Commerce Manager in hiring, training, evaluating, & managing E-Commerce personnel so as to provide an efficient & efctive work force. Maintain morale of work force.
• Ensure store reports, personnel status changes, & client program information is communicated accurately & in a timely manner.
• Effectively manage the assigned department to ensure proper adherence to policies & procedures. Ensure proper utilization of Operations & Human Resources (HR) to effectively maintain discipline

Additional Expectations

• Attend appropriate training & facility/store meetings.
• Work collaboratively with Workforce & Family Services to provide participant services.
• Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety & fire standards & all local, state & federal regulations (WISHA & OSHA).
• Other duties may be assigned.