E-commerce Associate

Hopeservices; Mountain View (CA); On-site; USD 22,389,444 - 31,887,996; Part time

Job summary

Hopeservices is looking for a dedicated individual to contribute to the e-commerce operations in Mountain View and San Jose. The role involves order processing, research, and supporting donation acceptance, all while ensuring a safe and organized workspace.

The ideal candidate has a high-school diploma or GED and possesses strong problem-solving abilities. Essential responsibilities include processing inventory, shipping, and compliance with safety protocols.

Qualifications

• One year of related work experience or an approved combination of training, work experience, and education.
• Basic computer skills required.

Responsibilities

• Process all incoming and outgoing products to meet operational needs.
• Enlist items on various platforms.
• Assist with shipping and receiving.

Skills

Basic familiarity with MS Office Suite

Professional communication skills

Problem-solving skills

Education

High-school diploma or GED

Job description

Compensation: $19.70 per hour

Location: Mountain View and San Jose

Summary

To contribute in the day-to-day operations of the e-commerce business of Hope Thrift, which includes order processing, research using the internet, and assisting with accepting donations. Must maintain a safe, clutter-free work environment and display strong problem-solving skills.

Essential Functions

• Assist with the processing of all incoming and outgoing products to meet operational needs.
• Enlist items on various platforms.
• Assist with shipping and receiving.
• Follow safety and regulatory compliance, adherence to agency mission and values.
• Maintain a neat location and assure security of all materials.
• Perform other duties as assigned to assure efficiency of operation.

Qualifications Required

High-school diploma or GED, one-year related work experience or an approved combination of training, work experience and education. Basic computer skills.

Required Knowledge and Skills

• Basic familiarity with MS Office Suite.
• Ability to communicate professionally in both written and oral forms; ability to observe, evaluate, document and communicate verbally and in writing.
• Strong problem-solving skills and sound decision-making abilities with proper use of common sense.
• Ability to relate in a positive, constructive manner with clients, Hope staff, community and business members.
• Ability to work independently, including managing time, prioritizing, completing assignments and following up.
• Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers.
• Willingness to work with people with disabilities; must be patient and understanding.

Environmental Conditions

Constant movement around the service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations. Exposure to outdoor weather and environmental conditions. Positions connected to a production environment are also exposed to times of fast-paced activity, loud noise and dust and airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.