E-Commerce Associate

Vinik Sports Group; Gibsonton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Tampa Bay Sports is seeking organized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role focuses on accurate and timely fulfillment of online orders.

Responsibilities include picking, packing, and shipping orders, maintaining inventory, and supporting promotions and events. Candidates should have at least six months in customer service and strong communication skills.

Qualifications

• Six months of customer service experience or more.
• Ability to work independently and in a team.
• Experience in e-commerce fulfillment, shipping, or retail preferred.
• Familiarity with Shopify and ShipStation preferred.
• Capable of multitasking and meeting deadlines.
• Excellent written and verbal communication.
• Willing to help in other retail areas as needed.
• Able to work during peak seasons and events.

Responsibilities

• Accurately pick products for online orders using packing slips or pick lists.
• Pack items securely for shipping and ensure safe delivery.
• Print and apply shipping labels and prepare daily FedEx shipments.
• Maintain a clean, organized packing/shipping workspace.
• Restock e-commerce inventory and pull new merchandise.
• Assist with product tagging and promotional packaging.
• Support returns and exchanges processing.
• Participate in cycle counts and inventory audits as needed.
• Provide support during promotions and game days.
• Work across retail or event functions as needed.

Skills

Customer service

Team collaboration

Attention to detail

Multitasking

Time management

Communication skills

Reliability

Flexibility

Tools

Shopify

ShipStation

Job description

Job Summary

Tampa Bay Sports isseekingorganized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role plays a key part in delivering a top-notch fan experience, with a primary focus on theaccurateandtimelyfulfillment of online orders.

Essential Duties and Responsibilities

• Accurately pick products for online orders using packing slips or pick lists
• Pack items securely for shipping, ensuring products arrive safelytocustomers
• Print and apply shipping labels; prepare shipments for daily FedEx pickups
• Maintain a clean, organized, and efficient packing/shipping workspace
• Helpconsolidateand organize inventory to maximize storage efficiency
• Restock e-commerce inventory and pull new merchandise from the warehouse
• Assistwith product tagging, promotional packaging, and special projects
• Support returns and exchanges processing
• Participate in cycle counts, inventory audits, and other retail operations as needed
• Provide support during promotions, game days, andspecial events
• May be assigned to work indifferent functionsof retail or event types as needed, including concerts, hockey games, the plaza store, warehouse, etc.

Qualifications

• At least six months prior experience working in customer service
• Ability to work effectively both independently and as part of a team
• Previousexperience in e-commerce fulfillment, shipping, or retail is preferred
• Familiarity with Shopify andShipStationis preferred
• Capable of multitasking and prioritizing in a deadline-driven environment
• Strong attention to detail with excellent organizational skills
• Strong verbal and written communication skills
• Willingness to occasionally support other areas of retail operations
• Availability during peak seasons, game days, and promotional events may berequired

Working Conditions

• Must be able to stand onfeetforlong periodsof time, walk longdistancesand climb stairs.
• Must be able to communicate clearly and concisely in the English language
• Ability to work in areas that can become crowded with equipment and/or people
• Ability to work comfortably around special effects including, but not limitedto:haze, strobe lights, lasers, etc.
• Ability to work in loud environments
• Ability to lift and carry up to25lbs
• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times
• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
• Must be able to work in cold/hotindoorand outdoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.